Account Delivery Manager
⚲ Valencia, Madrid
Do uzgodnienia
Wymagania
- AI
- ML
Opis stanowiska
Account Delivery Manager
Objective
Drive client outcomes and account growth by leading the stakeholder, change, and adoption work that turns AI transformation into measurable value and positions Neurons Lab as a premier AI enablement partner for enterprises in regulated industries.
Key Responsibilities
1) Account Growth & Customer Success
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Expansion Revenue: Generate ≥2 expansion opportunities per account per quarter through consultative selling.
-
Executive Relationships: Own C-suite relationships; lead monthly business reviews, quarterly steering committees, and executive presentations as a trusted AI transformation advisor.
-
Customer Success: Own value realization, customer health, NPS/CSAT, escalation, and renewal across the portfolio.
-
Account Strategy: Run account plans for 3–5 portfolios — quarterly reviews, multi-threaded stakeholder maps, competitive positioning.
2) Stakeholder, Change & Adoption Leadership
-
Stakeholder Management: Map and orchestrate complex networks across sponsors, business owners, IT, compliance, procurement, and end users; resolve conflicts and keep alignment.
-
Change Leadership: Run the stakeholder analysis, communications, training, and behavioral change work that makes AI deliverables stick.
-
Executive Communication: Compress complex technical and business issues into the smallest defensible message — written, verbal, on slides.
3) Delivery Oversight
-
Outcome Accountability: Own client-facing engagement health and >4.0 CSAT; Engagement Managers and tech leads handle day-to-day mechanics.
-
Cross-Functional Coordination: Partner with AI engineers, architects, and specialists on resource allocation, risk visibility, and outcome tracking.
-
Risk & Quality: Identify and mitigate engagement risks; align success criteria and ROI tracking with each client.
Objective
Drive client outcomes and account growth by leading the stakeholder, change, and adoption work that turns AI transformation into measurable value and positions Neurons Lab as a premier AI enablement partner for enterprises in regulated industries.
Key Responsibilities
1) Account Growth & Customer Success
-
Expansion Revenue: Generate ≥2 expansion opportunities per account per quarter through consultative selling.
-
Executive Relationships: Own C-suite relationships; lead monthly business reviews, quarterly steering committees, and executive presentations as a trusted AI transformation advisor.
-
Customer Success: Own value realization, customer health, NPS/CSAT, escalation, and renewal across the portfolio.
-
Account Strategy: Run account plans for 3–5 portfolios — quarterly reviews, multi-threaded stakeholder maps, competitive positioning.
2) Stakeholder, Change & Adoption Leadership
-
Stakeholder Management: Map and orchestrate complex networks across sponsors, business owners, IT, compliance, procurement, and end users; resolve conflicts and keep alignment.
-
Change Leadership: Run the stakeholder analysis, communications, training, and behavioral change work that makes AI deliverables stick.
-
Executive Communication: Compress complex technical and business issues into the smallest defensible message — written, verbal, on slides.
3) Delivery Oversight
-
Outcome Accountability: Own client-facing engagement health and >4.0 CSAT; Engagement Managers and tech leads handle day-to-day mechanics.
-
Cross-Functional Coordination: Partner with AI engineers, architects, and specialists on resource allocation, risk visibility, and outcome tracking.
-
Risk & Quality: Identify and mitigate engagement risks; align success criteria and ROI tracking with each client.
🔍 Dekoder Ogłoszenia
🔴
Drive client outcomes and account growth by leading the stakeholder, change, and adoption work that turns AI transformation into measurable value and positions Neurons Lab as a premier AI enablement partner for enterprises in regulated industries.
Oczekuje się, że będziesz samodzielnie generować wartość dla klienta i rozwijać konto, co może oznaczać dużą odpowiedzialność i presję na wyniki.
🔴
Generate ≥2 expansion opportunities per account per quarter through consultative selling.
Oczekuje się aktywnego generowania dodatkowych przychodów poprzez sprzedaż doradczą, co może wymagać umiejętności sprzedażowych i proaktywności.
🔴
Own C-suite relationships; lead monthly business reviews, quarterly steering committees, and executive presentations as a trusted AI transformation advisor.
Będziesz musiał budować i utrzymywać relacje z najwyższym kierownictwem klienta, co wymaga wysokich umiejętności komunikacyjnych i strategicznego myślenia.
🔴
Map and orchestrate complex networks across sponsors, business owners, IT, compliance, procurement, and end users; resolve conflicts and keep alignment.
Będziesz musiał zarządzać wieloma interesariuszami o różnych potrzebach i priorytetach, co może prowadzić do trudnych negocjacji i rozwiązywania konfliktów.
🟡
Compress complex technical and business issues into the smallest defensible message — written, verbal, on slides.
Oczekuje się umiejętności jasnego i zwięzłego komunikowania skomplikowanych zagadnień, co może wymagać dużej precyzji i umiejętności analitycznych.