AI Operations & Knowledge Systems Specialist

Excited by the power of AI to transform customer interactions? Join our team to take ownership of intelligent chatbots and AI agents, building and optimizing solutions that make experiences smarter, faster, and more seamless.Your position in our team • Operate, configure, and optimize customer-facing chatbots and AI agents • Translate business processes into structured prompts, decision trees, and automation workflows • Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging • Manage APIs and system integrations, ensuring smooth data flow and automation readiness • Extract operational knowledge from stakeholders and convert it into SOPs and automation-compatible workflows • Document AI logic, prompts, and automation flows to ensure reproducibility, scalability, and auditable process Your profile • 3+ years in SaaS or tech, with hands-on experience operating chatbots, AI copilots, and LLM-based systems • Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk & Jira) • REST API literacy (endpoints, payloads, authentication basics) • Strong analytical and systems thinking skills with the ability to simplify complex workflows • Clear documentation skills and ability to communicate with technical and non-technical stakeholders • Basic Python skills for automation, validation, or scripting • Fluent English (C1–C2) is required Nice To Have • Familiarity with AI-based ticket classification • Experience with webhook configurations • Knowledge of LMS platforms • Experience working in GDPR-aware environments • German language (B1–C2) Your Benefits With Us • Benefits package - private medical care and a sports card to support your health and well-being • Flexible working hours - manage your schedule and enjoy a real work-life balance • Flexible work model - work fully remotely or combine it with on-site collaboration at our modern office in Warsaw • Flexible employment options - choose the type of contract that best suits your needs • Access to Udemy Business - grow your skills with thousands of high-quality online courses • Unique experience in the Fitness and SaaS industry - join a market-leading company in a dynamic, fast-growing field • International team - collaborate with talented colleagues from around the world in a diverse and inclusive environment • Unforgettable company events - take part in engaging team-building activities and memorable celebrations