Director, Managed Services Portfolio – Retail Software
⚲ Katowice
od 33 000 zł brutto / mies.
Opis stanowiska
Nasze wymagania:
Extensive experience in managed services, enterprise software, or portfolio leadership within a complex, global environment, ideally within retail technology environments
Proven track record of owning and scaling managed services portfolios, including service catalog and SLA framework design
Strong commercial acumen, including experience with pricing strategy, revenue growth, and profitability management
Deep understanding of IT service management principles and service delivery models
Experience partnering with senior stakeholders across Product, Engineering, Sales, Finance and Service Delivery
Ability to translate customer and market requirements into scalable, commercially viable service offerings
Excellent communication, stakeholder management, and executive presentation skills
Fluency in EnglishDesired
Mile widziane:
Knowledge of SaaS, cloud, and hybrid software business models
ITIL certification or equivalent service management experience
O projekcie:
Step into a Director role where you will shape and scale Diebold Nixdorf’s managed services strategy for retail software. Partnering with senior leaders across Product, Engineering, Sales, Finance and Services, you will define portfolio direction and drive growth while helping to shape the future of our cloud and AI-enabled solutions. This is a high-impact opportunity to build and advance a strategic services capability in a global organization.
Location: Katowice, Poland (Hybrid)
Zakres obowiązków:
Owning and driving the global managed services portfolio strategy aligned to the retail application software portfolio
Shaping and scaling product-specific, commercially viable service offerings across cloud and AI-enabled solutions
Designing and evolving product-specific service catalogs and lifecycle management (non-generic service architecture)
Defining service packaging, pricing strategies, and gross margin guardrails
Designing and driving SLA frameworks, including response, workaround, solution, and availability standards
Driving managed services attach-rate growth for SaaS and on-prem/perpetual customers
Owning portfolio performance, including revenue, profitability, and customer value
Establishing portfolio governance, executive reporting, and cross-functional operating cadence
Embedding serviceability-by-design requirements into product development and release governance
Identifying market opportunities and leading innovation across POS and retail software solutions
Defining and governing managed services across the full lifecycle of retail software and infrastructure, ensuring end-to-end service scope coverage
Oferujemy:
Employee Assistance Program (mental health, financial and legal support)
Exposure to cutting-edge technologies
Career development and internal mobility opportunities
Collaborative and supportive team environment
Private medical care, life insurance, and Multisport card
26 days holiday (regardless of seniority)
Access to 8,000+ certified training courses
Competitive compensation and benefits package
Inclusive, people-first culture
Pay Transparency Statement
The monthly base salary range for this position starts from 33.300 PLN gross.
Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.
Extensive experience in managed services, enterprise software, or portfolio leadership within a complex, global environment, ideally within retail technology environments
Proven track record of owning and scaling managed services portfolios, including service catalog and SLA framework design
Strong commercial acumen, including experience with pricing strategy, revenue growth, and profitability management
Deep understanding of IT service management principles and service delivery models
Experience partnering with senior stakeholders across Product, Engineering, Sales, Finance and Service Delivery
Ability to translate customer and market requirements into scalable, commercially viable service offerings
Excellent communication, stakeholder management, and executive presentation skills
Fluency in EnglishDesired
Mile widziane:
Knowledge of SaaS, cloud, and hybrid software business models
ITIL certification or equivalent service management experience
O projekcie:
Step into a Director role where you will shape and scale Diebold Nixdorf’s managed services strategy for retail software. Partnering with senior leaders across Product, Engineering, Sales, Finance and Services, you will define portfolio direction and drive growth while helping to shape the future of our cloud and AI-enabled solutions. This is a high-impact opportunity to build and advance a strategic services capability in a global organization.
Location: Katowice, Poland (Hybrid)
Zakres obowiązków:
Owning and driving the global managed services portfolio strategy aligned to the retail application software portfolio
Shaping and scaling product-specific, commercially viable service offerings across cloud and AI-enabled solutions
Designing and evolving product-specific service catalogs and lifecycle management (non-generic service architecture)
Defining service packaging, pricing strategies, and gross margin guardrails
Designing and driving SLA frameworks, including response, workaround, solution, and availability standards
Driving managed services attach-rate growth for SaaS and on-prem/perpetual customers
Owning portfolio performance, including revenue, profitability, and customer value
Establishing portfolio governance, executive reporting, and cross-functional operating cadence
Embedding serviceability-by-design requirements into product development and release governance
Identifying market opportunities and leading innovation across POS and retail software solutions
Defining and governing managed services across the full lifecycle of retail software and infrastructure, ensuring end-to-end service scope coverage
Oferujemy:
Employee Assistance Program (mental health, financial and legal support)
Exposure to cutting-edge technologies
Career development and internal mobility opportunities
Collaborative and supportive team environment
Private medical care, life insurance, and Multisport card
26 days holiday (regardless of seniority)
Access to 8,000+ certified training courses
Competitive compensation and benefits package
Inclusive, people-first culture
Pay Transparency Statement
The monthly base salary range for this position starts from 33.300 PLN gross.
Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.
🔍 Dekoder Ogłoszenia
🔴
shape and scale Diebold Nixdorf’s managed services strategy for retail software
Będziesz odpowiedzialny za tworzenie i rozwijanie strategii usług zarządzanych, co może oznaczać wprowadzanie nowych, nieistniejących jeszcze rozwiązań.
🔴
define portfolio direction and drive growth
Oczekuje się od Ciebie aktywnego wpływania na kierunek rozwoju oferty usług i generowania przychodów, co może wiązać się z presją na wyniki.
🟡
helping to shape the future of our cloud and AI-enabled solutions
Twoja praca będzie miała wpływ na przyszłe produkty, co może oznaczać pracę nad innowacyjnymi, ale jeszcze niedojrzałymi technologiami.
🟡
build and advance a strategic services capability
Będziesz tworzyć i rozwijać nowe kompetencje w obszarze usług, co może oznaczać budowanie zespołu i procesów od podstaw.
🔴
Own
To słowo, użyte jako samodzielny punkt w zakresie obowiązków, sugeruje pełną odpowiedzialność, często bez jasno określonych granic lub wsparcia.