Production Support Engineer – AI & LLM

Unleash the Power of AI & LLM — Transform Trading Support into a Realm of Excellence! Wroclaw-based opportunity with on-site work model As a Production Support Engineer – AI & LLM, you will be working for our client, a leading player in the trading industry dedicated to ensuring the stability and efficiency of complex trading systems. Your role will focus on maintaining seamless trading workflows, supporting cutting-edge AI and large language model technologies, and optimizing infrastructure performance to deliver unparalleled operational excellence. Join us to shape the future of financial technology and elevate your career in a dynamic environment! Your main responsibilities: • Provide user support for investigation and resolution of issues affecting front office trading flows and LLM-based systems • Monitor and maintain trading infrastructure to guarantee system availability and performance • Support trading platforms across Windows and Linux environments, ensuring all components are operational before trading begins • Coordinate with engineering and business teams to resolve incidents swiftly, minimizing disruptions • Support release management and deployment processes to sustain a stable production environment • Maintain and optimize databases, ensuring smooth operation of critical systems • Develop tools to enhance monitoring, dashboards, and alerting solutions for better operational visibility • Contribute to the design and implementation of advanced monitoring and alerting solutions to proactively address issues • Participate in on-call support, including evening and weekend shifts, to ensure continuous system reliability You're ideal for this role if you have: • 2+ years of experience supporting trading systems, including manual trading, algorithmic trading platforms, or risk systems • Proficiency in Windows and Linux system administration • Strong scripting skills in Bash, PowerShell, Command Prompt, or Python • Experience working with relational databases such as SQL Server or PostgreSQL • Excellent problem-solving skills and a strong sense of ownership in resolving issues • Effective communication skills to work with technical teams and stakeholders • Knowledge of large language models (LLM) concepts and hosting environments • Familiarity with monitoring metrics, system data analysis, and incident management It is a strong plus if you have: • Understanding of financial markets including Equities, Futures, Commodities, or Foreign Exchange • Experience with market data, execution systems, or algorithmic trading • Knowledge of monitoring tools and dashboard creation Language Required for the role: • Fluent English Eligibility for the role: • Only candidates with an existing legal right to work in the European Union will be considered for this role. #MAKEYourCareerBETTER Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.