Service Delivery Manager (with German)

Wymagania: - Minimum of 3 years of experience in project management, particularly in areas related to Service Delivery Management. - Excellent communication and interpersonal skills to manage client relationships and team dynamics. - Experience in defining ITIL processes, ITSM, Service Management and ITIL certification a plus. - Proficiency in agile software delivery and experience with agile at scale frameworks (e.g. SAFe). - Excellent problem-solving skills and the ability to operate in a constantly changing landscape with strict timelines and outcomes. - Innovation and a continuous improvement mindset to drive project success. - Fluency in English, spoken and written and a communicative level of German (B1/B2). O firmie: - Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion. Zakres obowiązków: - Demonstrated success in end-to-end service delivery, ensuring alignment with client expectations, contractual obligations, and business outcomes. - Highly proficient in Incident and Problem Management, ensuring rapid resolution and root cause analysis to minimize business impact. - Follow appropriate engagement procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management). - Influence and realign stakeholders’ expectations where necessary. - Provide specialist advice to key stakeholders about the best ways to meet business IT requirements regarding application support. - Manage escalations from the client. - Drive a focused commercial perspective with awareness of delivery cycle times. Oferujemy: - Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card. - Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings. - Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details. - Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.