Technical Solutions Engineer

Nasze wymagania: Technical Skills • Strong understanding of software products and SaaS platforms • Ability to troubleshoot APIs, integrations, and technical configurations • Experience working with logs, debugging workflows, and technical documentation • Ability to work with SQL (data analysis, querying) • Experience supporting technical or enterprise-level products Customer & Communication Skills • Excellent communication skills with both technical and non-technical stakeholders • Ability to clearly explain technical issues and guide customers to solutions • Strong ownership mindset and proactive problem-solving approach Experience • Previous experience in roles such as: o Technical Support Engineer o Product Support Engineer o Solutions Engineer o Customer Success Engineer (technical products) • Experience supporting developer tools, APIs, SaaS platforms, or AI/ML products is a strong plus Mile widziane: • Familiarity with AI/ML concepts, observability, or platform tooling • Experience with developer-focused products or open-source ecosystems O projekcie: We are looking for a Technical Solutions Engineer to join a fast-growing AI/ML ecosystem focused on model monitoring, observability, and responsible AI. This is a hands-on, technical role where you will work closely with customers, engineering, and product teams to support and improve developer-facing AI tools. You will be responsible for troubleshooting technical issues, supporting integrations, and ensuring customers can effectively use the platform in real-world scenarios. Salary ranges 💼 B2B contract 💰 Salary: 120-170 / hour (possible negotiation depending on experience) Location 🌍 100% remote work from Poland Zakres obowiązków: Product Expertise & Technical Support • Develop a deep understanding of the product, its architecture, and integrations • Provide technical support to customers using the platform • Investigate and troubleshoot product issues, identify root causes, and propose solutions • Support customers with API integrations, configurations, and advanced product usage Customer Enablement • Help customers effectively use the product to achieve their goals • Guide customers through technical onboarding, setup, and best practices • Translate complex technical concepts into clear, user-friendly explanations Collaboration with Engineering & Product • Escalate bugs and issues with clear technical context • Work closely with engineering teams to reproduce and resolve issues • Provide structured feedback to product teams based on customer insights and support trends Documentation & Knowledge Sharing • Create and maintain technical documentation, troubleshooting guides, and knowledge base articles • Contribute to improving internal support processes and tooling Oferujemy: 🤝 We value feedback and foster an open, supportive environment 🍎 We may not have Fruit Thursdays or online meditation sessions, but you might enjoy: 🌴 29 paid days off 🩺 Health insurance fully covered by us 🏋️ Sports card fully covered by us