Technical Solutions Engineer

About Us We’re Blazity — a team of technology experts building modern, API-first digital products. We partner long-term with our clients, acting as trusted technology advisors and taking full ownership of the solutions we deliver. Our work spans complex web platforms, e-commerce ecosystems, and custom software products, helping organizations scale through continuous optimization, new feature development, and workflow automation. Alongside client work, we build and maintain open-source projects and contribute to the broader technical community. About the Role We are looking for a Technical Solutions Engineer who will become a key contributor in a fast-growing AI/ML ecosystem focused on model monitoring, observability, and responsible AI. You will work closely with cross-functional teams — including engineering, product, and customer stakeholders — to ensure excellent customer experiences with advanced developer-centric AI tools. This role is ideal for someone who enjoys problem-solving, working directly with people, and bridging the gap between customer needs and engineering solutions. Our requirements • Strong skills in customer management, communication, and collaboration • Experience working closely with technical and engineering teams • Solution-oriented mindset with excellent problem-solving and prioritization • Basic technical understanding (not at Software Engineer level but comfortable discussing technical topics) • Ability to communicate clearly with both technical and non-technical stakeholders • High ownership, accountability, and proactive approach • Fluent English Nice to Have • Experience supporting developer tools, APIs, or SaaS products • Familiarity with ML/AI concepts or platform-level tooling • Experience with technical documentation or customer onboarding Travel • Willingness to travel up to 25% of the time (approximately 1 week per month) • Due to the current geopolitical situation, travel is not expected in the near future, but flexibility will be important long-term Scope of responsibilities • Act as the primary point of contact for customers during support and onboarding • Collaborate with engineering to investigate and resolve customer issues • Translate customer feedback and needs into actionable insights • Support troubleshooting and technical problem resolution • Contribute to improving internal processes and documentation • Ensure a high-quality customer experience What we offer 🤝 We value feedback and foster an open, supportive environment 🍎 We may not have Fruit Thursdays or online meditation sessions, but you might enjoy: 🌴 29 paid days off 🩺 Health insurance fully covered by us 🏋️ Sports card fully covered by us Salary ranges 💼 B2B contract 💰 Salary: 120-170 / hour (possible negotiation depending on experience) Location 🌍 100% remote work from Poland