BI Associate with English

BI Associate with English The BI Associate is responsible for managing, maintaining and building reporting tools for performance management in a call centre environment. This position creates and maintains standard and client reporting to fulfil contractual reporting obligations and standard organizational reporting. Essential Functions/Core Responsibilities: - Automation of reports from internal and client systems and distribute reports to relevant stakeholders. - Build, maintain and enhance existing databases, reports and graphs to meet the reporting customers’ needs. - Add and enhance existing reporting solutions making report modifications. - Identifies key issues and patterns from partial/conflicting data. - Partner with business to communicate, coordinate the retrieval, processing and distribution of reports. - Reconcile databases and resolve any discrepancies. - Develop and maintain efficient performance reporting processes, databases and structure integrity. Location: BGR Sofia - Advance Business Center