Business Analyst (Debt Collection Industry)

O projekcie: We are looking for an experienced Business Analyst for our Swedish client, a leading company specializing in acquiring and servicing mass debt portfolios, as well as providing complementary debt management services. The organization is a vice-leader in investing in unsecured consumer debt portfolios and the only entity actively investing in secured performing receivables. We offer - Salary for work amounting to 30 000 - 33 500 PLN + VAT on B2B; - Hybrid working conditions; - Private healthcare, Multisport card and trainings. Please be advised that we will only contact selected candidates Wymagania: - 5+ years of experience as a Business Analyst, including hands-on experience in the debt collection / receivables management industry – this domain expertise is a mandatory requirement, ensuring strong analytical capability and experience in structured requirement management; - Proven experience working within debt collection or receivables management environments, with a deep understanding of industry-specific operational processes, regulatory frameworks, and system landscapes used in the collection lifecycle; - Work in a hybrid set up (3 days onsite in Wroclaw and 2 days WFH) – Necessary condition; - Experience analyzing and documenting AS-IS debt collection processes, ensuring accurate understanding of current operational models and collection workflows; - Experience designing TO-BE target processes within the debt collection domain, supporting system transformation and process optimization across the collection lifecycle; - Ability to identify and precisely define business needs of stakeholders in debt collection operations, ensuring clarity and alignment across project participants; - Experience gathering, documenting, and prioritizing business, functional, and non-functional requirements related to debt collection systems and processes, ensuring structured delivery planning; - Ability to translate business requirements into clear technical specifications understandable for IT teams and business vendors, particularly in collection system implementations or transformations; - Experience participating in project, process, and decision-making workshops within debt collection transformation or optimization initiatives, facilitating collaboration between business and system providers; - Experience working with system vendors on fit-gap analysis for debt collection platforms or receivables management systems, supporting configuration decisions and identifying areas requiring customization; - Ability to define business rules, process scenarios, and acceptance criteria for collection-related processes, ensuring measurable and testable delivery outcomes; - Experience identifying regulatory requirements relevant to debt collection activities and ensuring compliance with applicable legal frameworks and internal governance; - Experience supporting integration design between debt collection systems and other enterprise systems, ensuring seamless data flow and process continuity; - Experience preparing and validating data migration requirements for receivables and debtor-related data, supporting safe and accurate system transitions; - Experience preparing business test scenarios and participating in UAT and functional acceptance for collection system implementations, ensuring delivered functionality meets expectations; - Ability to verify delivered functionalities against business requirements, ensuring consistency and traceability in collection process implementations; - Experience supporting preparation of operational procedures and training materials for collection teams, enabling smooth user adoption; - Experience supporting system go-live and stabilization (hypercare) in debt collection system deployments, ensuring operational continuity after implementation; - Ability to identify business risks related to collection operations or system transformation projects and participate in mitigation activities, minimizing project impact and supporting successful delivery. Codzienne zadania: - As a Business Analyst, you will be analyzing business processes and operational needs, ensuring full understanding of current workflows and identifying areas requiring clarification or improvement - You will be managing functional requirements, ensuring they are clearly defined, structured, and aligned with business objectives - You will be managing non-functional requirements, including performance, security, compliance, and operational constraints - You will be managing regulatory and legal requirements, ensuring that the designed solution complies with applicable laws and internal policies - You will be collaborating closely with stakeholders, facilitating communication between business teams, IT, and external vendors to ensure alignment and transparency - You will be specifying and designing target solutions, translating business expectations into clear and implementable specifications - You will be participating in business testing and validation, ensuring that delivered functionality meets defined business requirements - You will be ensuring auditability of solutions, maintaining traceability between requirements, implementation, and delivered functionality