Change & Adoption Specialist / SSC IT (f/m)

Nasze wymagania: Several years of experience in change management, digital adoption, communication, training, or similar roles—ideally related to Microsoft 365 or modern workplace environments Practical experience in communicating IT changes, creating user‑oriented training materials, and supporting technology rollouts Good knowledge of Microsoft 365 services (Teams, SharePoint, Exchange, Copilot) and related governance/compliance principles Strong analytical skills: ability to work with usage data, feedback, trends, KPIs, and translate insights into actionable improvements Experience in process optimization and familiarity with frameworks such as ADKAR, ITIL, or project/change methodologies Excellent communication, presentation, and stakeholder‑management skills Beneficial certifications: Prosci/ADKAR, ITIL Foundation, Microsoft 365 role‑based certifications, project management credentials Mile widziane: Advanced certifications in change management, communication, organizational development, or Microsoft 365 areas Experience creating structured documentation in SharePoint, GitLab (Markdown), IBM Connections Experience with Power BI or other reporting tools for adoption tracking Knowledge of cloud‑based workplace technologies, hybrid environments, and digital workspace governance Strong coaching, facilitation, or community‑building experience (e.g., key user networks, communities of practice) Understanding of communication, training, and documentation governance and structured process frameworks Zakres obowiązków: Lead change & adoption activities for Workplace services (Identity, Hardware, Endpoint, Collaboration, Application Integration) by planning communication, training, and user‑enablement actions. Prepare users for upcoming changes, manage the full adoption lifecycle, and track user engagement, readiness, and proficiency when introducing new tools or features. Design and deliver communication & training content such as guides, learning modules, release notes, “What’s New” updates, and targeted enablement sessions. Support users during disruptions, analyse adoption‑related issues (e.g., misunderstanding of new functionalities, low adoption), and coordinate corrective actions with local and international teams. Ensure compliance, governance, and security alignment in all communication, training materials, and documentation; help prepare adoption‑related audit evidence. Monitor change impact using KPIs and dashboards, report results to stakeholders, and optimize communication and enablement strategies based on data. Collaborate with key stakeholders (service owners, security, HR, internal communications, business units, training teams, and global partners) to ensure consistent, coordinated transformation. Oferujemy: A challenging work in an innovative Shared Services Center in Poznan A stable work in an international organization Participation in interesting projects Development opportunities and a wide range of training, including subsidised language courses Private medical care A multisport card Housing loans and a loan and assistance fund Annual bonus Flexible working hours Possibility to work remotely up to 8 days a month Subsidies for commuting more than 30 km from PxCBS A referral bonus