Change & Adoption Specialist / SSC IT (f/m)

Wymagania: - Several years of experience in change management, digital adoption, communication, training, or similar roles—ideally related to Microsoft 365 or modern workplace environments - Practical experience in communicating IT changes, creating user‑oriented training materials, and supporting technology rollouts - Good knowledge of Microsoft 365 services (Teams, SharePoint, Exchange, Copilot) and related governance/compliance principles - Strong analytical skills: ability to work with usage data, feedback, trends, KPIs, and translate insights into actionable improvements - Experience in process optimization and familiarity with frameworks such as ADKAR, ITIL, or project/change methodologies - Excellent communication, presentation, and stakeholder‑management skills - Beneficial certifications: Prosci/ADKAR, ITIL Foundation, Microsoft 365 role‑based certifications, project management credentials Mile widziane: - Advanced certifications in change management, communication, organizational development, or Microsoft 365 areas - Experience creating structured documentation in SharePoint, GitLab (Markdown), IBM Connections - Experience with Power BI or other reporting tools for adoption tracking - Knowledge of cloud‑based workplace technologies, hybrid environments, and digital workspace governance - Strong coaching, facilitation, or community‑building experience (e.g., key user networks, communities of practice) - Understanding of communication, training, and documentation governance and structured process frameworks Zakres obowiązków: - Lead change & adoption activities for Workplace services (Identity, Hardware, Endpoint, Collaboration, Application Integration) by planning communication, training, and user‑enablement actions. - Prepare users for upcoming changes, manage the full adoption lifecycle, and track user engagement, readiness, and proficiency when introducing new tools or features. - Design and deliver communication & training content such as guides, learning modules, release notes, “What’s New” updates, and targeted enablement sessions. - Support users during disruptions, analyse adoption‑related issues (e.g., misunderstanding of new functionalities, low adoption), and coordinate corrective actions with local and international teams. - Ensure compliance, governance, and security alignment in all communication, training materials, and documentation; help prepare adoption‑related audit evidence. - Monitor change impact using KPIs and dashboards, report results to stakeholders, and optimize communication and enablement strategies based on data. - Collaborate with key stakeholders (service owners, security, HR, internal communications, business units, training teams, and global partners) to ensure consistent, coordinated transformation. Oferujemy: - A challenging work in an innovative Shared Services Center in Poznan - A stable work in an international organization - Participation in interesting projects - Development opportunities and a wide range of training, including subsidised language courses - Private medical care - A multisport card - Housing loans and a loan and assistance fund - Annual bonus - Flexible working hours - Possibility to work remotely up to 8 days a month - Subsidies for commuting more than 30 km from PxCBS - A referral bonus