Customer Change Analyst - Europe
PRA Group Polska Holding Sp. z o. o.
⚲ Warszawa
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
Experience in a Business Analyst or Change Analyst role
Strong analytical and problem-solving skills
Experience mapping customer journeys and processes
Comfortable working with data and insight
Experience embedding automation into journeys
Experience within regulated financial services desirable
Clear and structured communicator
Zakres obowiązków:
Analyse customer journeys to identify issues, risks and improvement opportunities
Gather and document business and customer requirements, ensuring clarity of scope and outcomes
Produce structured analysis artefacts including process maps, impact assessments and requirements documentation
Support end-to-end delivery of customer change initiatives, from design through to implementation
Work closely with Operations, Technology and Compliance partners to enable effective delivery
Support Consumer Duty assessments linked to change activity
Track outcomes and benefits post-implementation, ensuring changes deliver intended results
Contribute to consistent use of CoE frameworks, standards and tools across initiatives
Support identification of dependencies, risks and process gaps within change activity
Experience in a Business Analyst or Change Analyst role
Strong analytical and problem-solving skills
Experience mapping customer journeys and processes
Comfortable working with data and insight
Experience embedding automation into journeys
Experience within regulated financial services desirable
Clear and structured communicator
Zakres obowiązków:
Analyse customer journeys to identify issues, risks and improvement opportunities
Gather and document business and customer requirements, ensuring clarity of scope and outcomes
Produce structured analysis artefacts including process maps, impact assessments and requirements documentation
Support end-to-end delivery of customer change initiatives, from design through to implementation
Work closely with Operations, Technology and Compliance partners to enable effective delivery
Support Consumer Duty assessments linked to change activity
Track outcomes and benefits post-implementation, ensuring changes deliver intended results
Contribute to consistent use of CoE frameworks, standards and tools across initiatives
Support identification of dependencies, risks and process gaps within change activity
🔍 Dekoder Ogłoszenia
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Comfortable working with data and insight
Oczekuje się, że będziesz samodzielnie analizować dane i wyciągać wnioski, a nie tylko raportować.
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Support end-to-end delivery of customer change initiatives, from design through to implementation
Będziesz zaangażowany we wszystkie etapy projektu, od koncepcji po wdrożenie, co może oznaczać szeroki zakres odpowiedzialności.
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Work closely with Operations, Technology and Compliance partners to enable effective delivery
Przygotuj się na częste interakcje i potencjalne konflikty interesów między różnymi działami.
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Contribute to consistent use of CoE frameworks, standards and tools across initiatives
Może to oznaczać konieczność dostosowania się do istniejących, być może sztywnych, procesów i narzędzi.
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Experience embedding automation into journeys
Oczekuje się, że będziesz aktywnie szukać i wdrażać rozwiązania automatyzujące procesy, a nie tylko je analizować.