Pracuj.pl
Praca zdalna
Mid
Customer Service Support Specialist with Czech & English
⚲ Kraków, Prądnik Czerwony
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
Proficiency in Czech (minimum C1 level) and English (minimum B2 level), both verbal and written.
Strong interpersonal, communication, and active listening skills.
Demonstrated customer empathy and a passion for delivering superior service.
Working knowledge of customer service processes and systems.
Strong documentation skills with attention to detail and accuracy.
Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Strong problem-solving skills, including issue identification and appropriate escalation.
Basic proficiency in relevant CRM and ticketing tools (e.g., Salesforce, Zendesk) is an advantage.
Minimum of a high school diploma; higher education in Business Administration, Communication, or a related field is preferred.
Mile widziane:
Previous experience in a customer service or support role within the technology or IT services industry.
Flexibility to work in shifts, including weekends and holidays, as per business requirements.
Familiarity with remote work tools and virtual collaboration platforms.
Additional language proficiency is a plus.
O projekcie:
As a Customer Service Support Specialist, you will play a critical role in ensuring exceptional customer experiences across multiple communication channels. Your focus will be on efficiently resolving customer inquiries, maintaining detailed records, and providing insights to enhance operational effectiveness. This position is essential in upholding HCLTech’s reputation for excellence and responsiveness, directly impacting customer satisfaction and business success.
Work shift: Mon-Friday; normal working hours
Project starts in Nov-Dec
Zakres obowiązków:
Independently manage and resolve customer inquiries across voice and digital channels, including product, order, and service-related requests.
Maintain comprehensive and accurate records of all customer interactions in alignment with company standards.
Adhere to approved workflows and escalation procedures to ensure timely and effective issue resolution.
Identify recurring issues, analyze trends, and proactively share insights and observations with supervisors to drive process improvements.
Deliver empathetic and professional communication, upholding HCLTech’s commitment to customer-centric service.
Collaborate with team members and other departments to resolve complex customer issues and contribute to overall operational success.
Stay updated with product knowledge, organizational policies, and industry best practices to deliver informed support.
Oferujemy:
Life insurance
Private medical care
MultiSport Card
Subsidies for glasses
Subsidies for language courses
Christmas and holiday bonuses
Proficiency in Czech (minimum C1 level) and English (minimum B2 level), both verbal and written.
Strong interpersonal, communication, and active listening skills.
Demonstrated customer empathy and a passion for delivering superior service.
Working knowledge of customer service processes and systems.
Strong documentation skills with attention to detail and accuracy.
Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Strong problem-solving skills, including issue identification and appropriate escalation.
Basic proficiency in relevant CRM and ticketing tools (e.g., Salesforce, Zendesk) is an advantage.
Minimum of a high school diploma; higher education in Business Administration, Communication, or a related field is preferred.
Mile widziane:
Previous experience in a customer service or support role within the technology or IT services industry.
Flexibility to work in shifts, including weekends and holidays, as per business requirements.
Familiarity with remote work tools and virtual collaboration platforms.
Additional language proficiency is a plus.
O projekcie:
As a Customer Service Support Specialist, you will play a critical role in ensuring exceptional customer experiences across multiple communication channels. Your focus will be on efficiently resolving customer inquiries, maintaining detailed records, and providing insights to enhance operational effectiveness. This position is essential in upholding HCLTech’s reputation for excellence and responsiveness, directly impacting customer satisfaction and business success.
Work shift: Mon-Friday; normal working hours
Project starts in Nov-Dec
Zakres obowiązków:
Independently manage and resolve customer inquiries across voice and digital channels, including product, order, and service-related requests.
Maintain comprehensive and accurate records of all customer interactions in alignment with company standards.
Adhere to approved workflows and escalation procedures to ensure timely and effective issue resolution.
Identify recurring issues, analyze trends, and proactively share insights and observations with supervisors to drive process improvements.
Deliver empathetic and professional communication, upholding HCLTech’s commitment to customer-centric service.
Collaborate with team members and other departments to resolve complex customer issues and contribute to overall operational success.
Stay updated with product knowledge, organizational policies, and industry best practices to deliver informed support.
Oferujemy:
Life insurance
Private medical care
MultiSport Card
Subsidies for glasses
Subsidies for language courses
Christmas and holiday bonuses
🔍 Dekoder Ogłoszenia
✓ Ogłoszenie wygląda transparentnie — brak typowych czerwonych flag.