Functional Support Analyst Loan IQ

Nasze wymagania: Previous experience in back or middle office in structured finance Strong knowledge of Loan IQ Fluency in English, Polish or French will be a plus Customer service oriented continuous improvement mindset Excellent analytical & problem-solving skills Interpersonal skills and Team player Good communication skills and collaboration with colleagues from different professional and cultural backgrounds Relational database & SQL querying knowledge or willingness to learn Zakres obowiązków: Supporting back office and middle office team as a help desk (1st line of support) for incidents and requests related to Loan IQ application Informing end users about application incidents and their resolution Identifying recurring functional issues and proposing permanent solutions Developing the documentation and contributing to a knowledge base of best practices Performing release quality checks Preparing reports for the operations teams, using SQL Taking active participation in continuous improvement activities Partnering with development teams to ensure timely resolution Liaising with clients to investigate the incidents Oferujemy: Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities An active role in an international structure and the opportunity for growth Access to educational platforms and language courses Employment contract and stability Competitive salary based on seniority and skills Support in quick adaptation in the company Extraordinary health package with extensive dental care Hybrid work (3 office days per week) and one-time bonus for home office equipment Even more benefits such as meal allowance, holiday fund, sports card and insurance