IT Business Analyst

Nasze wymagania: Excellent stakeholder management and engagement skills across Business, IT and 3rd Party Vendors. Drive and self-initiative; ability to see issues through to completion despite delays, opposition, diversion or limited product knowledge. Ownership mindset: ability to identify issues and risks and drive stakeholders toward resolution. Knowledge of Agile methodology, especially writing and managing user stories. Ability to storyboard and lead solution scoping, ensuring all stakeholders are informed and aligned. Strong understanding of technical concepts and models. Excellent communication skills, able to communicate at both technical and non-technical levels, including presentations; able to tailor communication and handle sensitive information tactfully. Strong problem-solving and analytical skills to identify and remove obstacles. Empathy, common sense and pragmatism; ability to relate to both business and technology stakeholders. Commercial awareness and ability to adapt quickly to changing priorities and stakeholder needs. Open to change and able to adapt easily to new processes and shifting priorities. Contribution to continuous improvement of team and business processes. Ability to work to tight deadlines, prioritise tasks and meet schedules. Flexibility to work adjusted hours to meet peak demands or support global stakeholders across time zones. Mile widziane: Experience using JIRA software or equivalent tools. O projekcie: Our Business Analysts are a vital player in adding value to the Travel Corporation and work to all business need with IT solutions, to improve customer service and support business growth. The BA role will perform both business process analysis and system analysis, working closely with the project manager, product owner and business stakeholders to shape projects, elicit requirements and retain ownership of project requirements through to delivery; supporting implementation and the handover of the new systems and processes into business ownership and applications support. You are someone who will also be able to challenge the business to identify true needs and requirements. You will be determined to understand the desired outcome at the root of the request, rather than being an ‘order taker’ for system changes. You will be aware of the impact that IT change will have on the business and will support implementation activities – especially user acceptance testing, and training. Working in a global business, you will often need to solicit requirements from key stakeholders around the world, taking into account where diversity of approach provides true business edge in the local marketplace, while at the same time endeavouring to streamline and improve processes throughout the business. Zakres obowiązków: Accurately and efficiently identify, define, document and present business requirements. Analyse and interpret requirements into pragmatic solutions through IT provisions and/or definition of improved/changed business process. Seek opportunities with the business to streamline and improve existing processes, and align business and system processes to gain efficiencies. Build relationships with key stakeholders and prioritise system deliverables. Produce detailed user stories and test case scenarios. Provide input to developers to ensure technical compatibility and user satisfaction. Act as coordinator between business stakeholders, development team and third parties regarding system functionality. Provide walkthroughs and create training documentation for new or changed system functionality. Provide quality criteria to support test strategy, test planning, system testing and UAT planning, including test data and expected results. Work with application support to set up post-implementation support and deliver training where required. Quickly become an SME in business processes and IT systems supporting them. Escalate issues through agreed channels and manage them to resolution, keeping stakeholders updated. Write, extend and maintain system documentation. Maintain a high standard of customer service, demonstrating strong relationship management and influencing skills. Manage stakeholder expectations using a robust communication strategy. Oferujemy: Opportunities for constant development and work on exciting projects. Working in an international environment. English lessons. Attractive remuneration in Euro. Fully or partially paid training and development.