Junior/Mid Business Analyst IT

O projekcie:
Falck is an international provider of emergency response, assistance, and healthcare services, headquartered in Copenhagen. You will join the Digital Enablement team within Falck's Data, Insights & AI department, which leads AI enablement and adoption across the organisation.

The Business Analyst supports the
build-out of Falck's AI landscape, working across FalckGPT, Falck's
enterprise AI assistant used by employees throughout the organisation, and the
wider portfolio of AI initiatives. The role uncovers where AI can create value,
translates business needs into clear requirements, and provides the analysis
that underpins product decisions.

In this role, you are the bridge between the
business and the technical team. You get close to actual adoption of the tool,
document users' expectations and feedback, and make sure that
understanding reaches the people who build the tool.

You do not need to meet every requirement above.
If the role speaks to you, we encourage you to apply.

This role offers broad exposure to AI work at an
early career stage. You will work directly with colleagues across the business,
the technical team, and the team leading AI enablement across Falck, and gain
practical experience in how a large, multi-national organisation adopts and
scales AI.

Wymagania:
This is a junior to mid-level position. To
succeed in this role, we imagine that you have:

- A relevant master's
degree, for example in business administration, digital business,
information systems, or a related field.

- 1 to 4 years of relevant
professional experience.

- Experience in a business
analysis, consulting, data, or digital role, or a demonstrated track
record of structured problem-solving in comparable work.

- Full professional
fluency in English (mandatory).

- The ability to turn
input from users and stakeholders into clear, well-documented requirements
for a development team.

- Strong
communication skills and the ability to work with both technical and
non-technical stakeholders.

- Strong problem-solving,
facilitation, and communication skills, with the ability to translate
complex topics into clear, compelling narratives.

- Strong analytical and
structured thinking, with a high standard of accuracy and attention to
detail in documentation.

- Strong knowledge of the
AI landscape (LLMs) and familiarity with ML concepts, including a
practical understanding of prompt engineering.

- Hands-on experience with
generative AI tools and a practical understanding of their applications
and limitations.

- The confidence to ask
probing questions of colleagues at all levels and challenge assumptions
constructively.

Advantageous:

- Familiarity with Agile
ways of working and backlog management tools.

- Working knowledge of
data analysis tools such as Excel, SQL, or Power BI.

- Experience with
enterprise AI assistants such as Microsoft Copilot, or other large
language model tools.

- Experience in adoption,
change management, training, or internal communications.

- Knowledge of responsible
and compliant AI use in an enterprise setting.

Codzienne zadania:
- Assist the Product Owner in maintaining and prioritizing the backlog, ensuring user feedback is correctly represented.
- Build the case for proposed initiatives: estimate value, effort, and risk to support prioritisation decisions.
- Translate gathered user feedback and bugs into formal user stories and bugs in ADO.
- Analyse usage and feedback data to track adoption, surface patterns, and report on how AI products perform.
- Act as a mandatory quality gatekeeper by performing functional and UAT on all relevant PRs before they are released.
- Support with the creation and maintenance a library of educational materials like posters, guides, and short videos.
- Moderate all official user communication channels, including the main Teams channels.