Microsoft Dynamics 365 Functional Consultant

Wymagania: - Minimum 3+ years of experience with Microsoft Dynamics 365 (Customer Service & Marketing) - At least 5 years of project experience and 3+ years in consulting roles - Strong experience in requirements gathering, roadmap creation, and backlog management - Proven ability to design and implement Dynamics 365 solutions and customizations - Experience in documenting business processes and creating functional specifications - Practical knowledge of CRM configuration (forms, views, dashboards, workflows) - Strong communication skills and ability to work directly with stakeholders Mile widziane: - Experience with Power Platform (Power Apps, Power Automate, Dataverse) - Familiarity with tools such as Jira, Confluence - Knowledge of SQL, Power BI, or data analysis - Experience in the financial services industry O firmie: - In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Zakres obowiązków: - Gather and analyze business requirements, translating them into Dynamics 365 (CRM) solutions - Lead workshops and facilitate discussions with business and technical stakeholders - Design functional solutions using Customer Service and Marketing (Customer Insights) modules - Recommend best practices and decide between standard features and customizations - Configure and customize Dynamics 365 (forms, views, dashboards, workflows) - Prepare functional documentation, including specifications for integrations and data migration - Support implementation projects and contribute to solution delivery - Collaborate on project scope, estimates, and solution proposals Oferujemy: - Hybrid work model: Kraków, 5–8 days/month from the client’s office - Opportunity to work on end-to-end Dynamics 365 implementations - Exposure to international stakeholders and complex business environments - Real impact on shaping CRM strategy and solutions - Collaborative environment focused on knowledge sharing and best practices