Process Specialist, LEAN (M/F/D)
⚲ Warszawa, Mokotów
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
Experience in working in an international environment supported by a minimum of 2 years of professional practice
Experience in describing business process
High proficiency in communicating in English (at least B2)
Completed training from Lean: Yellow/Grean Belt
Good organization skills
Office presence at least 3 times per week
Zakres obowiązków:
Support to build and strengthen continuous improvement culture within GBS
Cooperation with GBS units and teams and other process stakeholders,
Track and report continuous improvement project and initiatives
Assist process transition to operations and participate in SLA review
Support the establishment and delivery of an operational excellence/ standard work program for GBS
Designing, preparing and conducting continuous improvement methodologies training sessions
Support in defining new KPIs for services provided by GBS and support in their implementation
Develop, implement and maintain reporting framework for business KPI metrics
Implementation and maintenance of the process maturity model of the organization (Maturity Matrix Model)
Support Operations in the creation, development/update of process documentations outside of process migration scope, and conduct documentation audits based on GBS standards
Oferujemy:
Employment based on an employment contract, along with a comprehensive benefits package
Training and development programs, as well as access to an e-learning platform
Onboarding program with the support of a dedicated Buddy
Participation in an annual, company-wide integration event
A work environment based on Scandinavian organizational culture
Opportunities for growth through our internal program
Experience in working in an international environment supported by a minimum of 2 years of professional practice
Experience in describing business process
High proficiency in communicating in English (at least B2)
Completed training from Lean: Yellow/Grean Belt
Good organization skills
Office presence at least 3 times per week
Zakres obowiązków:
Support to build and strengthen continuous improvement culture within GBS
Cooperation with GBS units and teams and other process stakeholders,
Track and report continuous improvement project and initiatives
Assist process transition to operations and participate in SLA review
Support the establishment and delivery of an operational excellence/ standard work program for GBS
Designing, preparing and conducting continuous improvement methodologies training sessions
Support in defining new KPIs for services provided by GBS and support in their implementation
Develop, implement and maintain reporting framework for business KPI metrics
Implementation and maintenance of the process maturity model of the organization (Maturity Matrix Model)
Support Operations in the creation, development/update of process documentations outside of process migration scope, and conduct documentation audits based on GBS standards
Oferujemy:
Employment based on an employment contract, along with a comprehensive benefits package
Training and development programs, as well as access to an e-learning platform
Onboarding program with the support of a dedicated Buddy
Participation in an annual, company-wide integration event
A work environment based on Scandinavian organizational culture
Opportunities for growth through our internal program
🔍 Dekoder Ogłoszenia
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Support to build and strengthen continuous improvement culture within GBS
Będziesz musiał przekonywać ludzi do zmian i wdrażać nowe procesy, co może być trudne w dużej organizacji.
🟡
Cooperation with GBS units and teams and other process stakeholders
Oznacza to pracę z wieloma różnymi działami i ludźmi, co może wymagać dużo komunikacji i negocjacji.
🔴
Assist process transition to operations and participate in SLA review
Może oznaczać pomoc w przekazywaniu nowych procesów do działu operacyjnego, często wiąże się to z rozwiązywaniem problemów po wdrożeniu.
🔴
Support the establishment and delivery of an operational excellence/ standard work program for GBS
Będziesz musiał wdrażać i promować standardy pracy, co może napotkać opór ze strony pracowników przyzwyczajonych do innych metod.
🟡
Support Operations in the creation, development/update of process documentations outside of process migration scope, and conduct documentation audits based on GBS standards
Oprócz głównych projektów, będziesz odpowiedzialny za bieżące tworzenie i audytowanie dokumentacji procesowej, co może być czasochłonne.