Product Support Analyst

Wymagania: - Completed higher education, - Knowledge of English at a minimum B2 level – both spoken and written, - Strong analytical and logical skills: - a. Being able to understand the connection between the product documentation and product behaviour, - b. Identifying defected areas and suggesting potential solutions, - Attention to detail, - Being keen to have an impact on improving team processes, - Strong written and verbal communication skills - ability to present complex problems in a simplified way, - Ability to work in collaboration with other units, as well as being able to progress items independently. O firmie: - We are the leading insurance software provider in the UK, Europe and Canada. We have been developing our online platform for over 20 years, providing innovative solutions for the insurance industry. We also hold GPTW certification. We work with experts in the IT industry, including analysts, developers, and testers. We invest in our employees and identify leaders from among experienced colleagues. If you want to find out more, have a look at our Employer Profile! Zakres obowiązków: - Immediately: - - Supporting Acturis Insurance Products Teams by picking up queries/defects from the clients, - - Verifying product behaviour using product documentation, internal tools and product configuration files, - - Cooperating with Business Analysts, Quality Analysts and Developers to deliver necessary solutions, - - Creating, improving and maintaining test documentation, - - Tracking and documenting of common issues, - - Identifying inefficiencies and suggesting improvements in our processes and documentation, - - Being a part of a new, growing team, having impact on its evolution. - Additionally long-term: - - Supporting client projects by picking up defects raised during user acceptance testing, - - Monitoring and maintenance of Key Performance Indicators (KPIs), - - Managing multiple high-volume queues of queries/defects across clients, - - Using AI tools to improve defects investigation. Oferujemy: - Stable employment based on an employment contract - we make sure that everyone in the company can build their work-life balance, - Opportunities for development - courses and training (language, technical, soft), as well as a company library, - Feedback - up to 6 times a year to help you understand what you are doing well and what are your areas for development, - Gain experience - you will grow under the guidance of a mentor who will support you with your onboarding and share their experience and knowledge, - Regular pay rises - up to three times a year for the first two years and then annually thereafter so that your salary increases with experience, - Benefit packages - we care about your physical and mental wellbeing, which is why we offer private medical and psychological care, as well as a Multisport card available through our cafeteria platform. We value flexibility, so you can choose the options that work best for you, - Hybrid working model - after an onboarding period, possibility to work remotely up to 3 days a week.