Sales Operations - AI Automation

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development. The Sales Operations & Systems Analyst is responsible for optimizing the sales tech stack, with a primary focus on Salesforce CRM and MariaDB data integration. This role supports global sales teams by managing system configurations, troubleshooting complex data workflows, and promoting the adoption of advanced technologies. The ideal candidate will bridge the gap between traditional CRM management and modern AI automation. You will leverage AI, machine learning, and automated workflows to enhance CRM performance, drive predictive data insights, and streamline commercial execution. This is a remote-friendly role designed for a data-driven professional who is curious about emerging tech and consumer behaviors. Key Responsibilities CRM & Data Architecture - System Administration: Manage Salesforce processes including Pages, Objects, Fields, Validation Rules, Territory/Role Hierarchies, and User Setup. - MariaDB Integration: Support data flow and integrity between MariaDB databases and the Salesforce environment; assist in SQL querying for advanced data extraction. - Technical Support: Serve as the primary contact for CRM support channels, resolving technical issues and managing system upgrades. - Enablement: Lead onboarding and ongoing training for sales teams, maintaining updated user documentation and video tutorials. Data Analysis & AI Integration - Advanced Analytics: Generate and analyze reports using Power BI or similar tools to track KPIs, territory optimization, and sales forecasting. - AI Implementation: Knowledge of AI-driven tools for predictive analytics and machine learning models to enhance user behavior analysis. - Automation: Utilize low-code/no-code automation tools (e.g., Flow, Zapier, or Make.com) to streamline CRM workflows and reduce manual data entry. - Insight Generation: Translate complex datasets into actionable business insights, ensuring technology programs stay at the forefront of industry standards. Collaboration & Documentation - Partner with global support teams to maintain data integrity and accuracy across all platforms. - Develop technical guides and maintain a library of standard operating procedures (SOPs). Location Romania (Bucharest, or remote) – This could potentially become a hybrid in office role 2 x per week onsite, Tues & Thurs – location in Romania to be determined.