Salesforce Service Cloud Manager - Global Network Song
Accenture Polska
⚲ Warsaw, Krakow, Wroclaw, Gdansk, Katowice
Wymagania
- AWS Connect
- Genesys Cloud
- Microsoft Dynamics 365
- Sprinklr
Opis stanowiska
- Planning, designing and delivering customer interaction solutions across IVR, web, email, chat, SMS, and social media channels. - Serve as a subject matter expert in CCaaS platforms (Salesforce Service Cloud, Sprinklr, AWS Connect, Genesys Cloud, Nuance CXone, Microsoft Dynamics 365), providing guidance on transformation projects. - Proactively enhance skills in quality monitoring, WFM, gamification, and AI-powered customer experiences. - Leverage deep knowledge of industry-specific processes, working with Fortune 500 clients and sophisticated customer interaction operations. - Motivated to embrace new opportunities and continuously stay updated with certifications, ensuring ongoing improvement in the field.