Senior CRM Transformation Lead (Sales Force)

Nasze wymagania: Strong experience with Salesforce (architecture and platform capabilities). Experience leading large-scale CRM transformation or enterprise system transformation programs (Mandatory). Enterprise architecture mindset with the ability to align business processes and system design. Proven program management expertise in complex, multi-stakeholder environments. Experience coordinating large cross-functional teams. Understanding of AI integration in enterprise systems, within data protection constraints. O projekcie: The Senior CRM Transformation Lead will be responsible for managing the end-to-end transformation of the Salesforce CRM environment. The role combines enterprise-level architecture thinking with strong program management capabilities. The objective is to increase the business value generated by the CRM by addressing underutilization, operational inefficiencies, and potential missed commercial opportunities. Zakres obowiązków: Lead the CRM transformation program in close coordination with the CRM Business Owner. Assess the current Salesforce setup, including processes, usage patterns, and development landscape. Identify friction points, bottlenecks, and gaps that limit margin improvement or sales effectiveness. Define and drive a transformation roadmap aligned with business objectives. Coordinate and structure the work of approximately 40 CRM maintenance and development contributors. Ensure proper governance, prioritization, and alignment between business and technical teams. Integrate AI capabilities where relevant, leveraging Salesforce Agentforce within data protection constraints. Monitor progress, risks, and outcomes to ensure delivery of measurable business impact. Oferujemy: Contract under Polish law: B2B or Umowa o Pracę Benefits such as private medical care, group insurance, Multisport card There are English classes available Hybrid work (at least 1 day/week on-site) in Warsaw (Mokotów) Opportunity to work with excellent professionals High standards of work and focus on the quality of code New technologies in use Continuously learning and growth International team Pinball, PlayStation & much more (on-site)