Senior ITSM Consultant with German (f/m/x)
⚲ Białystok, Centrum, Bydgoszcz, Gdańsk, Oliwa, Katowice, Kraków, Podgórze, Lublin, Łódź, Śródmieście, Piła, Poznań, Wilda, Rzeszów, Szczecin, Toruń, Warszawa, Mokotów, Wrocław, Fabryczna
Do uzgodnienia
Wymagania
- IT Service Management (ITSM)
- ITIL
- ServiceNow
Opis stanowiska
Nasze wymagania:
Minimum 5 years of proven professional experience in IT Service Management (ITSM), preferably within regulated industries such as financial services, insurance, or banking
In-depth understanding of the ITIL framework and the practical application of its process landscape
Demonstrated experience in IT process management, including continuous improvement and optimization initiatives
Completed degree in Information Technology or a related field, or an equivalent combination of education and relevant professional experience
Strong communication and facilitation skills, with the ability to engage effectively across different stakeholder levels, including senior management
Business-fluent German language skills (C-level proficiency) and fluent English language skills, both written and spoken
Structured, self-driven, and solution-oriented working style
Strong team orientation combined with a high level of customer focus
Ability to quickly understand complex system landscapes and business environments
Residing in Poland required
Mile widziane:
Knowledge of common ITSM tools (e.g., ServiceNow, Jira Service Management, HP Service Manager, or similar)
Basic technical understanding of IT infrastructures (client/server, network, virtualisation, cloud services)
ITIL certification (at least Foundation, ideally Managing Professional/Practice Manager)
Project management certification (IPMA, PRINCE2, or similar)
O projekcie:
ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.
We support a leading financial services client with consulting and operational expertise across key ITIL processes, aiming to further develop and stabilize a high-performing IT service organization. Our focus is on clearly defined processes, measurable KPIs, and consistently high service quality. We are looking for experienced ITSM consultants who combine strong theoretical knowledge with a pragmatic, hands-on approach to process optimization and implementation.
Zakres obowiązków:
Provide consulting, analysis, and continuous improvement of customer-specific ITSM processes, particularly across core ITIL processes (Incident Management, Problem Management, Change Management, Service Request Management, Change Enablement)
Identify process weaknesses and develop sustainable improvement measures in close collaboration with relevant departments
Act as the interface between operations, service owners, and management stakeholders
Support the introduction and operationalization of ITIL best practices within live operational environments
Establish and maintain SLA and KPI reporting to enable effective governance and continuous optimization of service processes
Implement quality assurance measures and support audits as well as regulatory requirements within the financial services sector
Design and deliver workshops, training sessions, and enablement initiatives for support and process
Minimum 5 years of proven professional experience in IT Service Management (ITSM), preferably within regulated industries such as financial services, insurance, or banking
In-depth understanding of the ITIL framework and the practical application of its process landscape
Demonstrated experience in IT process management, including continuous improvement and optimization initiatives
Completed degree in Information Technology or a related field, or an equivalent combination of education and relevant professional experience
Strong communication and facilitation skills, with the ability to engage effectively across different stakeholder levels, including senior management
Business-fluent German language skills (C-level proficiency) and fluent English language skills, both written and spoken
Structured, self-driven, and solution-oriented working style
Strong team orientation combined with a high level of customer focus
Ability to quickly understand complex system landscapes and business environments
Residing in Poland required
Mile widziane:
Knowledge of common ITSM tools (e.g., ServiceNow, Jira Service Management, HP Service Manager, or similar)
Basic technical understanding of IT infrastructures (client/server, network, virtualisation, cloud services)
ITIL certification (at least Foundation, ideally Managing Professional/Practice Manager)
Project management certification (IPMA, PRINCE2, or similar)
O projekcie:
ServiceNow Competency Center provides services to customers from various industries in Europe and the United States. We specialize in improving customer platforms, optimizing and digitizing process flows, and expanding platform usage within the customer organization. Our experience spans among ITSM / ITOM / ITAM / HRSD / SecOps / SPM / CSM modules.
We support a leading financial services client with consulting and operational expertise across key ITIL processes, aiming to further develop and stabilize a high-performing IT service organization. Our focus is on clearly defined processes, measurable KPIs, and consistently high service quality. We are looking for experienced ITSM consultants who combine strong theoretical knowledge with a pragmatic, hands-on approach to process optimization and implementation.
Zakres obowiązków:
Provide consulting, analysis, and continuous improvement of customer-specific ITSM processes, particularly across core ITIL processes (Incident Management, Problem Management, Change Management, Service Request Management, Change Enablement)
Identify process weaknesses and develop sustainable improvement measures in close collaboration with relevant departments
Act as the interface between operations, service owners, and management stakeholders
Support the introduction and operationalization of ITIL best practices within live operational environments
Establish and maintain SLA and KPI reporting to enable effective governance and continuous optimization of service processes
Implement quality assurance measures and support audits as well as regulatory requirements within the financial services sector
Design and deliver workshops, training sessions, and enablement initiatives for support and process
🔍 Dekoder Ogłoszenia
🔴
Minimum 5 years of proven professional experience in IT Service Management (ITSM), preferably within regulated industries such as financial services, insurance, or banking
Szukają kogoś, kto już przeszedł przez piekło regulacji i wie, jak się w tym poruszać, co może oznaczać dużo biurokracji i restrykcyjnych procedur.
🔴
Strong communication and facilitation skills, with the ability to engage effectively across different stakeholder levels, including senior management
Oczekują, że będziesz potrafił przekonać i zarządzać oczekiwaniami zarówno technicznych zespołów, jak i kadry zarządzającej, co może oznaczać dużo mediacji i trudnych rozmów.
🔴
Structured, self-driven, and solution-oriented working style
Oczekują, że będziesz działać samodzielnie i efektywnie, co może oznaczać brak szczegółowego wsparcia i konieczność samodzielnego rozwiązywania problemów.
🔴
Ability to quickly understand complex system landscapes and business environments
Może to sugerować, że systemy i procesy są nieuporządkowane lub słabo udokumentowane, co wymaga szybkiego uczenia się i adaptacji.
🟡
Residing in Poland required
Ogranicza to pulę kandydatów i może sugerować, że praca jest stacjonarna lub wymaga częstej obecności w biurze w Polsce.