Senior Product Owner Customer Retention (m/f/d)

Nasze wymagania:
Bachelor's degree in Computer Science, Engineering, Business, or a related field.
Minimum of 5 years of experience as a Product Owner or similar role in a software development team, ideally in CRM, retention, or loyalty.
A proven track record of integrating AI workflows into daily operations to make work more effective.
Proven experience with a larger rebuild, replatforming, or migration project.
Working knowledge of marketing automation (Emarsys or comparable) and of transactional messaging architectures (event-triggered mails and push).
Strong understanding of Agile development methodologies and principles.
Excellent communication, interpersonal, and stakeholder management skills — this role coordinates with more teams than most at limango.
Ability to analyze and synthesize data to make informed decisions.
Strong organizational skills and attention to detail.
Ability to work collaboratively in a team environment and independently.
Passion for customer communication, retention, and emerging technologies.
Awareness of GDPR and consent management in marketing communication.

Mile widziane:
Fluent English; German or Polish.

O projekcie:
We are looking for a Senior Product Owner who will be responsible for defining and prioritizing limango's customer communication and loyalty program. The ideal candidate works collaboratively with the development team, other IT teams, business teams, and the CRM department to create and maintain a roadmap that aligns with the company's vision and goals.

Zakres obowiązków:
Define the product vision, roadmap, and strategy for the Customer Retention team, spanning customer communication (newsletters, TXMs, push, notification center) and customer incentives (vouchers, loyalty program, gift-card and benefits communication).
Shape the tier-based loyalty program as a foundation of limango's retention-based business model — from discovery and target model definition through migration off the current setup — in close collaboration with other IT teams and the business teams.
Own the newsletter automation platform and its continued development.
Develop a deep understanding of customer needs and behaviors, and work closely with the development team to deliver high-quality features that meet those needs.
Prioritize and manage the product backlog based on data (engagement, opt-in/opt-out rates, incentive redemption, retention) and user feedback, ensuring the most valuable features are delivered first.
Manage the many cross-team touchpoints.
Collaborate with cross-functional teams including design, engineering, QA, and product management to ensure features are delivered on time and to the required quality.
Continuously monitor the market, competitors, and industry trends in CRM, retention, and loyalty to keep the product competitive.
Manage expectations and stakeholders effectively.

Oferujemy:
Hybrid or remote work model
Enjoy the flexibility to work either in a hybrid model -with 2 days per week in our Wrocław office (you choose the days) if you’re based locally - or fully remotely from anywhere in Poland.
Flexible start to your day
Flexible start times let you plan your working day in a way that fits your schedule.
Real benefits you’ll actually use
Enjoy our products your way, for yourself or your loved ones. Plus, a wellbeing platform with access to health programs, webinars and challenges, as well as private medical care (Lux Med) for you and your family and a Multisport card.
Office vibes we enjoy
A treadmill under a desk, ping-pong table, popcorn machine, Xbox console or a quick break on a massage mat - small things that make your day better. You’re also welcome to bring your child or pet to the office - we genuinely love having them around 😊
Learning & development
Access to language learning (English, German, Polish) via an app, along with a wide range of courses, podcasts and learning tools. You’ll also grow through international projects, collaboration and opportunities for occasional business trips that give you exposure to different teams and perspectives.
Eco in action
From Brita water dispensers instead of plastic bottles to eco-friendly document disposal - we focus on everyday habits that make a real difference. We’ve even planted our own Limango tree to support green spaces in Wrocław.
Activities and Events
From sports events to team gatherings, company wide events or casual afterwork events in our office - we like to stay active, spend time together and keep things social, in a natural and easy-going way.