Senior ServiceNow ITOM Consultant (f/m/x)

We are looking for a Senior ITOM Consultant to join Sii and support a project focused on advanced IT Operations Management. The role involves close collaboration with a product team responsible for event and service monitoring capabilities, as well as technical advisory and hands‑on configuration work in a complex enterprise environment. Your tasks • Analyse requirements and translate operational needs into ITOM event‑management configurations • Implement and optimise monitoring rules, event workflows and integration logic • Troubleshoot event‑related issues and support continuous improvements • Work closely with technical and product teams to align platform behaviour with business expectations • Support incident, problem and operations teams with expert knowledge • Prepare documentation and provide guidance on best practices Requirements • At least 5 years of experience in IT Operations Management and event management processes • Hands‑on experience configuring event‑management components in large environments • Ability to analyse data flows, dependencies and operational impact • Experience collaborating with technical and product teams in enterprise settings • Ability to troubleshoot and improve existing monitoring and event logic • Fluency in English • Residing in Poland required