ServiceNow Analyst (f/m/x)
⚲ Białystok, Bydgoszcz, Gdańsk, Katowice, Kraków, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa, Wrocław
Do uzgodnienia
Wymagania
- ServiceNow
- IT Service Management (ITSM)
- BPMN
- CSM (nice to have)
- IT Operations Management (ITOM) (nice to have)
- HRSD (nice to have)
- Security Operations (nice to have)
- SPM (nice to have)
- IRM module (Integrated Risk Management module) (nice to have)
- JavaScript (nice to have)
- API (nice to have)
Opis stanowiska
Wymagania:
- Minimum 3 years of experience with the ServiceNow platform
- Proven experience as a Business Analyst
- Ability to work with both technology and business stakeholders daily
- Strong problem-solving skills
- Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
- Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
- Familiarity with Agile/Scrum methodologies
- Experience in creating understandable flow charts according to BPMN guidelines
- Fluency in Polish and English is required
- Residing in Poland required
Mile widziane:
- ServiceNow Certified System Admin certification
O firmie:
- Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
- Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
Zakres obowiązków:
- Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
- Translating user requirements into development specifications and supporting the development team whenever possible
- Designing solutions that align with stakeholders' requirements
- Creating and managing project and deliverable documentation
- Establishing technical requirements for the delivery team (user stories, acceptance criteria)
- Supervising development progress and guiding customers through the UAT phase
- Managing production deployment
- Conducting necessary training for end-users on the platform’s usability and implemented solutions
Oferujemy:
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
- Minimum 3 years of experience with the ServiceNow platform
- Proven experience as a Business Analyst
- Ability to work with both technology and business stakeholders daily
- Strong problem-solving skills
- Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
- Fundamental understanding of the technologies used within ServiceNow, such as JavaScript, REST API, and relational databases
- Familiarity with Agile/Scrum methodologies
- Experience in creating understandable flow charts according to BPMN guidelines
- Fluency in Polish and English is required
- Residing in Poland required
Mile widziane:
- ServiceNow Certified System Admin certification
O firmie:
- Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
- Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.
Zakres obowiązków:
- Performing business analysis to understand customers’ expectations for ServiceNow out-of-the-box or custom solutions
- Translating user requirements into development specifications and supporting the development team whenever possible
- Designing solutions that align with stakeholders' requirements
- Creating and managing project and deliverable documentation
- Establishing technical requirements for the delivery team (user stories, acceptance criteria)
- Supervising development progress and guiding customers through the UAT phase
- Managing production deployment
- Conducting necessary training for end-users on the platform’s usability and implemented solutions
Oferujemy:
- Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
- Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
- We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
- Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
- Comfortable workplace – class A offices or remote work
- Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
- PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
- Investment in your growth – meetups, webinars, training platform and technology blog – you choose
- Fantastic atmosphere created by all Sii Power People
🔍 Dekoder Ogłoszenia
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Ability to work with both technology and business stakeholders daily
Może oznaczać konieczność ciągłego pośredniczenia między różnymi grupami, co bywa wyczerpujące.
🔴
Excellent communication skills, especially in addressing development issues, negotiating with customers, and implementing solutions based on ServiceNow best practices
Oczekuje się, że będziesz rozwiązywać konflikty i negocjować trudne warunki, a nie tylko przekazywać informacje.
🔴
Performing business analysis to
Fragment jest niekompletny, co sugeruje, że zakres obowiązków może być szerszy lub mniej zdefiniowany niż podano.
🟡
The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.
Choć brzmi pozytywnie, może być standardowym hasłem marketingowym, które nie zawsze odzwierciedla codzienną rzeczywistość.
🟡
Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies.
Jest to standardowe zapewnienie o równym traktowaniu, które niekoniecznie oznacza brak subiektywnych ocen w procesie rekrutacji.