ServiceNOW Business Analyst
HSBC Service Delivery (Polska) Sp. z o.o.
⚲ Kraków
14 309 - 18 000 zł gross
Wymagania
- Jira
Opis stanowiska
Wymagania:
- Expert in ServiceNow implementations. Preferably this would be within a banking environment.
- Demonstrate knowledge of a range of ServiceNow modules, ideally Sourcing and Procurement Operations.
- Excellent communication and written skills and experience in working a wide range of stakeholders.
- Familiarity with Agile methodologies and JIRA.
- Ability to manage multiple workstreams to tight deadlines.
O firmie:
- HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
- HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
- Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
Zakres obowiązków:
- Partner with global process owners and stakeholders to capture, document, and validate business requirements.
- Translate requirements into Agile user stories and technical specifications, maintaining the development backlog.
- Perform gap analysis to define current vs future state and shape the target solution.
- Design ServiceNow workflows, processes, and end-to-end solutions that meet business needs and improve UX.
- Work with the Product Owner and Scrum Master to prioritise the backlog and support sprint planning.
- Collaborate with developers and architects to ensure accurate implementation and timely defect resolution.
- Support UAT, including test coordination, defect triage, and closure to completion.
- Deliver product demos, training, and communications, building strong relationships across DCOO IT, business stakeholders, and vendors while promoting HSBC values and inclusion.
Oferujemy:
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
- Expert in ServiceNow implementations. Preferably this would be within a banking environment.
- Demonstrate knowledge of a range of ServiceNow modules, ideally Sourcing and Procurement Operations.
- Excellent communication and written skills and experience in working a wide range of stakeholders.
- Familiarity with Agile methodologies and JIRA.
- Ability to manage multiple workstreams to tight deadlines.
O firmie:
- HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.
- HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
- Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
Zakres obowiązków:
- Partner with global process owners and stakeholders to capture, document, and validate business requirements.
- Translate requirements into Agile user stories and technical specifications, maintaining the development backlog.
- Perform gap analysis to define current vs future state and shape the target solution.
- Design ServiceNow workflows, processes, and end-to-end solutions that meet business needs and improve UX.
- Work with the Product Owner and Scrum Master to prioritise the backlog and support sprint planning.
- Collaborate with developers and architects to ensure accurate implementation and timely defect resolution.
- Support UAT, including test coordination, defect triage, and closure to completion.
- Deliver product demos, training, and communications, building strong relationships across DCOO IT, business stakeholders, and vendors while promoting HSBC values and inclusion.
Oferujemy:
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
🔍 Dekoder Ogłoszenia
🔴
Expert in ServiceNow implementations
Oczekuje się głębokiej, praktycznej wiedzy i doświadczenia w samodzielnym wdrażaniu ServiceNow, a nie tylko znajomości teoretycznej.
🔴
Preferably this would be within a banking environment
Doświadczenie w bankowości jest bardzo pożądane i może być kluczowe w procesie rekrutacyjnym, mimo że nie jest to formalny wymóg.
🔴
Ability to manage multiple workstreams to tight deadlines
Może oznaczać pracę pod dużą presją czasu i konieczność jednoczesnego zarządzania wieloma, często priorytetowymi zadaniami.
🟡
Partner with global process owners and stakeholders
Wymagać będzie aktywnej współpracy i negocjacji z różnymi, często odległymi geograficznie i kulturowo zespołami.
🟡
Translate requirements into Agile user stories and technical specifications
Oczekuje się nie tylko zbierania wymagań, ale także ich przekształcania w konkretne zadania dla zespołu deweloperskiego.