Tech Business Analyst Dynamics 365 Customer Service

Summary: This role is crucial for bridging the gap between business needs and technical delivery, ensuring that Microsoft Dynamics 365 solutions meet stakeholder requirements efficiently. What we offer: • Long Term B2B Contract • Salary up to 200 PLN/ H + VAT • Remote with occasional office visits Main Responsibilities: • Act as a liaison between business stakeholders and technical teams for Microsoft Dynamics 365 initiatives. • Gather, analyze, and document business and technical requirements related to Dynamics 365 solutions. • Translate business needs into clear functional and technical specifications, user stories, and acceptance criteria. • Support solution design across Dynamics 365 modules (e.g. Customer Service, Sales). • Collaborate with developers, Product Owners, and delivery teams throughout the full delivery lifecycle. • Participate in Agile ceremonies and support backlog refinement and sprint planning. • Validate delivered solutions against requirements and support testing activities. • Ensure alignment with enterprise standards, governance, and best practices. Key Requirements: • Proven experience as a Business Analyst working with Microsoft Dynamics 365. • Strong understanding of Dynamics 365 functionality and configuration capabilities. • Ability to work effectively with both technical and non-technical stakeholders. • Experience working in Agile delivery environments. • Strong analytical, documentation, and problem-solving skills. • Excellent communication and stakeholder management skills. • Technical background or hands-on experience with Dynamics 365 integrations or customization. • Experience in banking or financial services environments. Nice to Have: • Familiarity with Azure DevOps or similar delivery tools.