Technical Solutions Engineer

About Us We’re Blazity — a team of technology experts building modern, API-first digital products. We partner long-term with our clients, acting as trusted technology advisors and taking full ownership of the solutions we deliver. Our work spans complex web platforms, e-commerce ecosystems, and custom software products, helping organizations scale through continuous optimization, new feature development, and workflow automation. Alongside client work, we build and maintain open-source projects and contribute to the broader technical community. About the Role We are looking for a Technical Solutions Engineer to join a fast-growing AI/ML ecosystem focused on model monitoring, observability, and responsible AI. This is a hands-on, technical role where you will work closely with customers, engineering, and product teams to support and improve developer-facing AI tools. You will be responsible for troubleshooting technical issues, supporting integrations, and ensuring customers can effectively use the platform in real-world scenarios. Our requirements Technical Skills • Strong understanding of software products and SaaS platforms • Ability to troubleshoot APIs, integrations, and technical configurations • Experience working with logs, debugging workflows, and technical documentation • Ability to work with SQL (data analysis, querying) • Experience supporting technical or enterprise-level products Customer & Communication Skills • Excellent communication skills with both technical and non-technical stakeholders • Ability to clearly explain technical issues and guide customers to solutions • Strong ownership mindset and proactive problem-solving approach Experience • Previous experience in roles such as: Technical Support Engineer • Product Support Engineer • Solutions Engineer • Customer Success Engineer (technical products) • Experience supporting developer tools, APIs, SaaS platforms, or AI/ML products is a strong plus Nice to Have • Familiarity with AI/ML concepts, observability, or platform tooling • Experience with developer-focused products or open-source ecosystems Work Setup • Remote-friendly role with optional office in Warsaw • Collaboration with international teams - English (C1) is a must • Willingness to travel up to 25% of the time (approximately 1 week per month) • Due to the current geopolitical situation, travel is not expected in the near future, but flexibility will be important long-term Scope of responsibilities Product Expertise & Technical Support • Develop a deep understanding of the product, its architecture, and integrations • Provide technical support to customers using the platform • Investigate and troubleshoot product issues, identify root causes, and propose solutions • Support customers with API integrations, configurations, and advanced product usage Customer Enablement • Help customers effectively use the product to achieve their goals • Guide customers through technical onboarding, setup, and best practices • Translate complex technical concepts into clear, user-friendly explanations Collaboration with Engineering & Product • Escalate bugs and issues with clear technical context • Work closely with engineering teams to reproduce and resolve issues • Provide structured feedback to product teams based on customer insights and support trends Documentation & Knowledge Sharing • Create and maintain technical documentation, troubleshooting guides, and knowledge base articles • Contribute to improving internal support processes and tooling What we offer 🤝 We value feedback and foster an open, supportive environment 🍎 We may not have Fruit Thursdays or online meditation sessions, but you might enjoy: 🌴 29 paid days off🩺 Health insurance fully covered by us🏋️ Sports card fully covered by us Salary ranges 💼 B2B contract💰 Salary: 120-170 / hour (possible negotiation depending on experience) Location 🌍 100% remote work from Poland