Transformation Analyst, Claims

Nasze wymagania: Bachelor’s or Master’s degree in a relevant field Professional experience in business analysis or a related role Robust understanding of core insurance processes, including Claims preferred Proficiency in business analysis techniques, methodologies, and tools Experience in applying Lean / Six Sigma methodologies to drive operational improvements Exposure to both Agile and Waterfall delivery environments Experience with project management concepts and practices effective data analysis or visualization and presentation skills effective problem solving and critical thinking skills Excellent communication and stakeholder management skills Ability to work independently and manage multiple priorities Commitment to integrity, client focus, excellence, and teamwork Fluent in English; other languages are an advantage O projekcie: The Transformation Analyst will play a key role in delivering initiatives aimed at improving operational efficiency, service delivery, and overall operational performance across the Global Claims function at AXA XL. This role will deliver comprehensive business analysis, provide data-driven insights, and support projects to identify operational improvement opportunities, facilitate informed decision-making, and assist in the design and implementation of target-state solutions. In this role, you will have the opportunity to work closely with senior leaders, global and regional Claims operational teams, and cross-functional stakeholders to support successful delivery of key initiatives aligned with business objectives and promote best practices in process improvement and operational excellence. This role will report into the Head of Operational Performance, Global Claims and Legal & Compliance. Zakres obowiązków: Elicit, analyze, and document detailed business requirements from global and regional stakeholders to support operational improvements and strategic initiatives. Conduct comprehensive process and data analysis to identify performance gaps, operational inefficiencies, and opportunities for process optimization and continuous improvement Develop and maintain business process documentation, including operating models, business requirements, functional specifications, current- and future-state process maps, and Assist with feasibility studies, answer design, and evaluation to enhance operational performance through process improvements, automation, AI capabilities, and best practices. Collaborate with stakeholders to help define project scope, objectives, and success criteria. Support the development of business cases, including analysis of operational benefits, cost implications, and expected outcomes for proposed initiatives. Facilitate meetings, workshops, and stakeholder discussions to communicate findings, obtain approvals, and support alignment across teams. Prepare analysis, insights, and reporting to support benefit tracking, operational performance monitoring and leadership decision-making. Work with global and regional claims teams to support change management and process adoption. Actively seek coaching, feedback and mentoring to enhance skillset and contribute to the evolution of tools, templates, and methodologies to support consistent delivery of operational excellence initiatives. Oferujemy: Amazing modern workspace in the city center, near the market square Flexible working hours (start between 7:00 a.m. and 10:00 a.m.) Opportunity to work from home (hybrid mode: 3 days working from the office including Monday or Friday) Improving your language skills by working in multicultural environment with English use on a daily basis (+ subsidy program for foreign language learning based on business needs), Luxmed health insurance with dental package included and Pramerica life insurance, Lunch allowance and fresh fruits every morning in our kitchen, Team-building events Day off on your birthday Video and board games in the office available during your break, Many Networking Groups allowing for comprehensive development in your interest area, Openness to all ideas and needs of our employees We work in accordance with the principle “Here You can be Yourself”!