Customer Success Mgmt Senior Analyst

- Driving customer success: building strong, long-term relationships and guiding customers through their digital transformation journey - Leading with impact: orchestrating cross-functional teams, influencing decision makers and delivering meaningful business outcomes. - Shaping the cloud strategy: designing modernization roadmaps and proposing azure-based solutions that accelerate customer growth. - Boosting cloud consumption: analyzing usage, identifying opportunities and helping customers unlock the full value of their cloud environment. - Being the customer advocate: sharing insights with internal teams, removing blockers and ensuring an outstanding customer experience. - Enabling and empowering: assessing cloud readiness and supporting customers with structured learning plans. - Excelling operationally: forecasting accurately, following best-practice processes and continuously seeking improvements. - Staying ahead: keeping your technical expertise up to date and sharing knowledge within the technical community. - Engaging across channels: connecting with customers through digital, video and live interactions. - Microsoft Advocate: be an Azure Platform evangelist with customers, partners and external communities.