Senior ServiceNow Solution Architect - CSM (f/m/x)
⚲ Białystok, Centrum, Bydgoszcz, Gdańsk, Oliwa, Katowice, Kraków, Podgórze, Lublin, Łódź, Śródmieście, Piła, Poznań, Wilda, Rzeszów, Szczecin, Toruń, Warszawa, Mokotów, Wrocław, Fabryczna
Do uzgodnienia
Wymagania
- ServiceNow
- CSM (ServiceNow Customer Service Management)
Opis stanowiska
Nasze wymagania:
Minimum 4 years of experience in a Solution Architect or similar role
Strong experience with ServiceNow, including Customer Service Management
Solid understanding of Solution Architecture, System Architecture, and Integration Architecture
Experience working in Agile delivery environments
Knowledge of business process modelling and solution design best practices
Familiarity with Governance, Risk & Compliance principles
Experience with architectural governance and documentation
Strong communication and stakeholder management skills
Professional proficiency in English, enabling effective collaboration with international stakeholders and teams
Mile widziane:
CTA or CMA certifications
O projekcie:
We are looking for a Senior ServiceNow Solution Architect with strong CSM expertise to lead the design and governance of ServiceNow Customer Service Management implementation delivered for our client, a global pharmaceutical company.
Zakres obowiązków:
Define and govern the solution architecture for ServiceNow CSM implementations
Design scalable and maintainable solutions aligned with business and technical requirements
Define integration approaches between ServiceNow and other enterprise systems.
Collaborate with Business Analysts, ServiceNow Developers, and other stakeholders throughout the delivery lifecycle
Support multi-country rollouts and ensure alignment with architecture standards and governance practices
Produce and maintain architectural and technical documentation
Oferujemy:
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People
Minimum 4 years of experience in a Solution Architect or similar role
Strong experience with ServiceNow, including Customer Service Management
Solid understanding of Solution Architecture, System Architecture, and Integration Architecture
Experience working in Agile delivery environments
Knowledge of business process modelling and solution design best practices
Familiarity with Governance, Risk & Compliance principles
Experience with architectural governance and documentation
Strong communication and stakeholder management skills
Professional proficiency in English, enabling effective collaboration with international stakeholders and teams
Mile widziane:
CTA or CMA certifications
O projekcie:
We are looking for a Senior ServiceNow Solution Architect with strong CSM expertise to lead the design and governance of ServiceNow Customer Service Management implementation delivered for our client, a global pharmaceutical company.
Zakres obowiązków:
Define and govern the solution architecture for ServiceNow CSM implementations
Design scalable and maintainable solutions aligned with business and technical requirements
Define integration approaches between ServiceNow and other enterprise systems.
Collaborate with Business Analysts, ServiceNow Developers, and other stakeholders throughout the delivery lifecycle
Support multi-country rollouts and ensure alignment with architecture standards and governance practices
Produce and maintain architectural and technical documentation
Oferujemy:
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People
🔍 Dekoder Ogłoszenia
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lead the design and governance of ServiceNow Customer Service Management implementation
Będziesz odpowiedzialny za architekturę i nadzór nad wdrożeniem, co może oznaczać dużą odpowiedzialność i konieczność podejmowania trudnych decyzji.
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aligned with business and technical requirements
Twoje projekty muszą zadowolić zarówno biznes, jak i dział IT, co często wiąże się z kompromisami i negocjacjami.
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Collaborate with Business Analysts, ServiceNow Developers, and other stakeholders throughout the delivery lifecycle
Oczekuje się od Ciebie aktywnej współpracy z różnymi zespołami, co może oznaczać dużo spotkań i konieczność koordynacji.
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Support multi-country rollouts
Może to oznaczać pracę z różnymi strefami czasowymi, kulturami i wymaganiami prawnymi w różnych krajach.
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Produce and maintain architectural and technical documentation
Oprócz projektowania, będziesz musiał poświęcić znaczną część czasu na tworzenie i aktualizowanie dokumentacji.