Automation Support Specialist

Wymagania: - Solid experience with SQL (preferably Oracle PL/SQL). - Ability to write queries and navigate relational database structures. - Analytical mindset and strong problem-solving abilities. - Self-organized and capable of working under pressure. - Prior experience in IT support roles. - Proficiency in English (minimum B2 level). - Strong communication and time management skills. - Curiosity and interest in low-code platforms, RPA tools, and workflow automation. Mile widziane: - Experience with SSRS and SSIS, understanding of ITIL processes. - Familiarity with Jira Service Desk or similar ticketing systems. - Knowledge of Python, UiPath, Oracle, Microsoft technologies - Knowledge of frontend technologies (HTML, CSS, JavaScript) O firmie: - GGS IT Consulting helps organizations eliminate manual processes, streamline workflows, and drive measurable business results through Automation. We collaborate with industry-leading partners to provide high-quality technical services, specifically tailored to purpose-built compensation platforms. Our advanced software technology and proven methodologies accelerate operational efficiency, reduce costs, and enable data-driven decision-making. Companies worldwide trust GGS to transform how they work, unlocking sustainable growth and a competitive edge. Now, you can be part of it! Zakres obowiązków: - Provide hands-on technical support for automation platforms including UiPath, Oracle APEX, Microsoft Power Automate, and workflow orchestration. - Manage and resolve technical inquiries via ticketing and communication platforms. - Triage and troubleshoot technical issues using internal case tracking systems. - Ensure timely support delivery in accordance with defined Service Level Agreements (SLAs). - Collaborate with clients to gather information, resolve issues, or escalate as needed. - Open to work in an afternoon shift model (12:00–20:00 CET) as part of our support structure. Oferujemy: - Opportunities to grow your knowledge within your area of expertise - Friendly working atmosphere in a professional team - Employee-oriented working culture - Sports subscription - Subsidized English classes - Small teams - International projects - Free coffee - Free fruits - Free breakfasts - Startup atmosphere - No dress code - Hands-on experience in a variety of marketing functions - Opportunities to take ownership of projects and grow your skills - Mentorship and guidance from experienced marketing professionals