Medical Software Engineer - Complaint Handling
⚲ Warszawa
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
A degree in computer science or an IT related field.
2+ years of work experience in the area of Software engineering or IT support related functions is desired
Solid IT skills, especially the strong foundational ability to navigate and read source code in multiple languages, with an eagerness to learn complex system dependencies quickly
Strong communication skills in English (written and spoken)
Mile widziane:
Automation skills and experience with data analytics are a plus
O projekcie:
As a Software Engineer in Post Market Quality (PMQ), you will be at the forefront of ensuring the quality and performance of Roche’s Digital Solutions, handling complaints related to Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions, data communication, apps, and algorithms.
Joining the Digital Solutions Chapter means working in a highly transversal software environment, giving you the opportunity to engage with cutting-edge technologies and diverse programming languages for both on-premise and cloud-based software.
Your core mission will be to act as a focused investigative detective. Supported by senior experts, you will dive into code and logs to untangle software issues, growing your expertise in both cutting-edge IT and medical compliance frameworks. While your focus is on root cause analysis, you will not be responsible for the final bug fixes. This role is set within an Agile environment where your innovative ideas and proposals are highly valued, contributing directly to a team focused on continuous improvement.
Zakres obowiązków:
You are accountable for handling medical software complaints, safety issues, and product inquiries for software products (on premise, cloud, mobile, apps,...).
You independently manage standard cases through their lifecycle, while partnering with senior colleagues to navigate complex or critical safety issues. For cases that cannot be directly resolved, you take ownership of transfering to the development department.
You act as a technical expert for case resolution, using your ability to read and understand source code to identify the root cause factor of software malfunctions.
You will be responsible for the timely communication of essential quality-related information and supporting initiatives to stakeholders in close collaboration with senior colleagues
You use your automation and data analytics skills to enhance the case handling process and proactively monitor product performance data
Oferujemy:
Employment contract (Umowa o pracę),
Annual bonus payment based on your performance;
Private healthcare ( LuxMed packages) and group life insurance (UNUM);
Training, language courses, and diversified career paths are available
Recharge Days (2 days off per quarter)
Take time Program (up to 3 months of leave to use for any purpose)
Flex Location (possibility to perform our work from different places in the world for a certain period of time)
Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice)
Stock share purchase additions;
Yearly sales of company equipment and many more!
A degree in computer science or an IT related field.
2+ years of work experience in the area of Software engineering or IT support related functions is desired
Solid IT skills, especially the strong foundational ability to navigate and read source code in multiple languages, with an eagerness to learn complex system dependencies quickly
Strong communication skills in English (written and spoken)
Mile widziane:
Automation skills and experience with data analytics are a plus
O projekcie:
As a Software Engineer in Post Market Quality (PMQ), you will be at the forefront of ensuring the quality and performance of Roche’s Digital Solutions, handling complaints related to Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions, data communication, apps, and algorithms.
Joining the Digital Solutions Chapter means working in a highly transversal software environment, giving you the opportunity to engage with cutting-edge technologies and diverse programming languages for both on-premise and cloud-based software.
Your core mission will be to act as a focused investigative detective. Supported by senior experts, you will dive into code and logs to untangle software issues, growing your expertise in both cutting-edge IT and medical compliance frameworks. While your focus is on root cause analysis, you will not be responsible for the final bug fixes. This role is set within an Agile environment where your innovative ideas and proposals are highly valued, contributing directly to a team focused on continuous improvement.
Zakres obowiązków:
You are accountable for handling medical software complaints, safety issues, and product inquiries for software products (on premise, cloud, mobile, apps,...).
You independently manage standard cases through their lifecycle, while partnering with senior colleagues to navigate complex or critical safety issues. For cases that cannot be directly resolved, you take ownership of transfering to the development department.
You act as a technical expert for case resolution, using your ability to read and understand source code to identify the root cause factor of software malfunctions.
You will be responsible for the timely communication of essential quality-related information and supporting initiatives to stakeholders in close collaboration with senior colleagues
You use your automation and data analytics skills to enhance the case handling process and proactively monitor product performance data
Oferujemy:
Employment contract (Umowa o pracę),
Annual bonus payment based on your performance;
Private healthcare ( LuxMed packages) and group life insurance (UNUM);
Training, language courses, and diversified career paths are available
Recharge Days (2 days off per quarter)
Take time Program (up to 3 months of leave to use for any purpose)
Flex Location (possibility to perform our work from different places in the world for a certain period of time)
Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice)
Stock share purchase additions;
Yearly sales of company equipment and many more!
🔍 Dekoder Ogłoszenia
🔴
2+ years of work experience in the area of Software engineering or IT support related functions is desired
Chociaż wymagane jest doświadczenie, może to oznaczać, że szukają kogoś, kto potrafi rozwiązywać problemy, a niekoniecznie rozwijać nowe funkcje.
🔴
eagerness to learn complex system dependencies quickly
Może to sugerować, że systemy są skomplikowane i słabo udokumentowane, co wymaga szybkiego przyswajania wiedzy.
🔴
act as a focused investigative detective
Twoja główna rola będzie polegać na analizie problemów i znajdowaniu ich przyczyn, a nie na implementacji rozwiązań.
🔴
Supported by senior experts, you will dive into code and logs to untangle software issues
Będziesz pracować z istniejącym kodem i logami, aby diagnozować problemy, ale nie będziesz odpowiedzialny za ich naprawę.
🔴
you will not be responsible for the final bug fixes
Twoja praca będzie polegać na identyfikacji problemów, a faktyczne poprawki będą wykonywane przez inny zespół lub osoby.