Senior Integration Support Engineer
GETINT WASIUK WIZMUR-SZYMCZAK SPÓŁKA JAWNA
⚲ Gdańsk
Do uzgodnienia
Wymagania
- REST APIs
- HTTP
- JSON
- JavaScript
- Jira
- ServiceNow
- Salesforce
- Azure DevOps
- Zendesk
- Freshservice
Opis stanowiska
Nasze wymagania:
Experience in technical support, SaaS integrations, implementation, or technical consulting.
Strong troubleshooting and analytical skills.
Knowledge of REST APIs, HTTP, JSON, authentication, and system integrations.
Ability to write scripts in JavaScript, Groovy, Python, or a similar language.
Confidence communicating directly with technical customers.
Independence and good business judgment.
Very good written and spoken English is required.
Mile widziane:
Experience with Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, Freshservice, or similar enterprise platforms is a strong advantage.
O projekcie:
Getint is an integration and migration platform used by more than 6,500 organizations. We connect systems such as Jira, ServiceNow, Azure DevOps, Salesforce, Zendesk, and Freshservice.
We are looking for a Senior Integration Support Engineer to handle complex technical cases that cannot be resolved by our L1 Support team.
Zakres obowiązków:
Investigate integration and synchronization issues.
Analyze application, HTTP, and API logs.
Configure advanced Getint integrations.
Work with mappings, workflows, filters, and scripts.
Reproduce problems and identify root causes.
Join technical calls with customer engineers and administrators.
Decide whether a case is a configuration issue, product bug, feature request, or paid service.
Prepare clear escalations for Product and Development.
Provide feedback that improves the product, documentation, and support processes.
Oferujemy:
A senior, hands-on technical role.
Direct cooperation with Product, Development, founders, and enterprise customers.
Remote B2B cooperation.
Flexible working hours.
A small, experienced team with limited bureaucracy.
Compensation based on experience and technical skills.
Experience in technical support, SaaS integrations, implementation, or technical consulting.
Strong troubleshooting and analytical skills.
Knowledge of REST APIs, HTTP, JSON, authentication, and system integrations.
Ability to write scripts in JavaScript, Groovy, Python, or a similar language.
Confidence communicating directly with technical customers.
Independence and good business judgment.
Very good written and spoken English is required.
Mile widziane:
Experience with Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, Freshservice, or similar enterprise platforms is a strong advantage.
O projekcie:
Getint is an integration and migration platform used by more than 6,500 organizations. We connect systems such as Jira, ServiceNow, Azure DevOps, Salesforce, Zendesk, and Freshservice.
We are looking for a Senior Integration Support Engineer to handle complex technical cases that cannot be resolved by our L1 Support team.
Zakres obowiązków:
Investigate integration and synchronization issues.
Analyze application, HTTP, and API logs.
Configure advanced Getint integrations.
Work with mappings, workflows, filters, and scripts.
Reproduce problems and identify root causes.
Join technical calls with customer engineers and administrators.
Decide whether a case is a configuration issue, product bug, feature request, or paid service.
Prepare clear escalations for Product and Development.
Provide feedback that improves the product, documentation, and support processes.
Oferujemy:
A senior, hands-on technical role.
Direct cooperation with Product, Development, founders, and enterprise customers.
Remote B2B cooperation.
Flexible working hours.
A small, experienced team with limited bureaucracy.
Compensation based on experience and technical skills.
🔍 Dekoder Ogłoszenia
🔴
handle complex technical cases that cannot be resolved by our L1 Support team
Będziesz zajmować się najtrudniejszymi problemami, które wymagają głębokiej analizy i często są niejednoznaczne.
🔴
Independence and good business judgment
Oczekuje się od Ciebie samodzielnego podejmowania decyzji, które mogą mieć wpływ na relacje z klientami i koszty firmy.
🔴
Decide whether a case is a configuration issue, product bug, feature request, or paid service
Będziesz musiał oceniać, czy problem jest błędem w konfiguracji, błędem produktu, prośbą o nową funkcję, czy też usługą dodatkowo płatną, co może wymagać negocjacji z klientem.
🟡
Prepare clear escalations for Product and Development
Twoje zgłoszenia problemów do zespołów produktowego i deweloperskiego będą kluczowe dla ich pracy, co oznacza dużą odpowiedzialność za precyzyjne opisywanie błędów i potrzeb.
🟢
Provide feedback that improves the product, documentation, and support process
Twoje doświadczenie i obserwacje będą aktywnie wykorzystywane do ulepszania produktu, dokumentacji i procesów wsparcia.