Site Reliability Engineer ID60188

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards. Why join us If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! :) About the role We are looking for an SRE Operations Engineer to keep production and staging environments running reliably across a cloud-based SaaS platform. You’ll respond to live incidents, reduce operational toil through automation, and improve observability using Kubernetes, Terraform, Grafana, and AWS. A hands-on role with real ownership across CI/CD pipelines, GitOps workflows, and on-call rotations. What you will do • Monitor and support production and staging environments in real time, ensuring high availability, performance, and stability; • Respond to incidents, perform triage and root cause analysis, and contribute to post-incident reviews and remediation efforts; • Participate in an on-call rotation with defined SLAs; • Handle ad-hoc and unplanned operational requests from Product, Support, and internal teams; • Maintain and enhance monitoring, alerting, dashboards, logs, and metrics, and improve observability practices; • Support CI/CD pipelines, production releases, and GitOps workflows; • Contribute to automation efforts to reduce operational toil; • Maintain and improve Kubernetes-based infrastructure and containerized workloads; • Support Infrastructure as Code practices and ongoing environment improvements. Must haves • 2+ years of experience in Site Reliability Engineering, DevOps, or Production Operations; • Experience with AWS supporting production environments; • Experience supporting production SaaS applications; • Strong understanding of CI/CD systems such as GitHub Actions, Jenkins, or CircleCI; • Experience with GitOps and strong Git fundamentals; • Experience using GitHub, Jira, and Confluence in collaborative environments; • Experience with Kubernetes such as EKS or kOps; • Experience with Docker and containerization; • Experience with observability tools such as Grafana, Prometheus, Loki, or PagerDuty; • Experience with scripting languages such as Bash, Python, or Go; • Experience with Infrastructure as Code such as Terraform or Helm; • Ability to work within structured operational processes and SLAs; • Strong written and verbal English communication skills; • Self-driven with a growth mindset. Nice to haves • AWS certifications such as Solutions Architect, DevOps Engineer, or SysOps Administrator; • Experience in multi-tenant SaaS environments; • Experience working in globally distributed teams; • Familiarity with ChatOps practices; • Experience improving monitoring quality and reducing alert fatigue. The benefits of joining us • Professional growth Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps • Competitive compensation We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities • A selection of exciting projects Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands • Flextime Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive. Meet Our Recruitment Process Asynchronous stage – An automated, self-paced track that helps us move faster and give you quicker feedback:• Short online form to confirm basic requirements • 30–60 minute skills assessment via Codility – a platform founded in Poland that helps us provide quicker feedback and streamline this stage of the process. • 5-minute introduction video Synchronous stage – Live interviews • Technical interview with our engineering team (scheduled at your convenience) • Final interview with your future teammates If it’s a match — you’ll get an offer!