Systems Application Analyst (Analyst level)

Nasze wymagania:
Strong knowledge of networking with the ability to apply concepts across multiple systems and environments
Commercial experience 3 -5+ years
Strong understanding of message flow with the ability to independently analyze and troubleshoot complex transaction paths across platforms
Experience in Python or other programming languages, with the ability to develop scripts to support automation and operational efficiency
Strong understanding of API monitoring, log analysis, and troubleshooting across distributed systems
Experience with Unix / bash or shell scripting, including using scripts for operational support or automation
Strong knowledge of ITIL standard ticket practices / ServiceNow, with ability to manage complex incidents end-to-end
Strong understanding of File Transfer Protocol and its use within operational workflows
Working knowledge of Linux, Splunk, Grafana, Prometheus or other monitoring tools, including advanced log analysis and query building
Experience with ISO 8583 or equivalent messaging protocol, with ability to troubleshoot transaction-related issues
Ability to work effectively as part of a team and independently, acting as a self-starter and escalation resource
Takes full ownership of workload management, including prioritization of multiple competing priorities
Ability to make decisions based upon available information, present recommendations, and lead resolution efforts
Strong verbal and written communication skills, including high-impact stakeholder communication
Demonstrated ability to lead incident resolution efforts and guide others during high-impact situations
Client-focused mindset with the ability to interact effectively across all management levels
Strong analytical and problem-solving skills, including root cause analysis
Ability to mentor and guide junior analysts and contribute to team performance

O projekcie:
Information security is an integral part of Visa’s corporate culture. It is essential to maintain our position as an industry leader in electronic payments, and it is the responsibility of each employee to safeguard information, protect it from unauthorized access, and ensure regulatory compliance. Information security has a significant effect on privacy, consumer confidence, external reputation, and/or the bottom line, and it is a priority on everyone’s agenda
The successful incumbent will be part of Visa’s Business to Business Identity & Access Management team, which is part of the larger Cybersecurity organization. The B2B IAM team has a Global focus, and is responsive to an evolving threat landscape, regulatory compliance, IT security requirements and technology architecture. The B2B IAM team is responsible for secure access to business portals and associated services.

Zakres obowiązków:
Support and advocate for Visa clients comprised of financial institutions and vendors
Own and drive resolution of incidents end-to-end, including complex and high-impact issues with minimal guidance
Proactively monitor, recognize, analyze, isolate, and resolve VOCC outages utilizing a variety of tools and techniques across multiple platforms
Lead Internal and External Bridge Stewardship efforts in support of timely resolution of client-facing and critical incidents
Work simultaneously and independently across multiple platforms, prioritizing based on business and client impact
Assess the impact of incidents and author communications for distribution to appropriate recipients within set timeframes with little to no guidance
Support and coordinate scheduled changes, releases, and operational readiness activities
The position is permanent day 10 hour daily shift with two week rotating schedule, except during initial training for 3 months with a Monday-Friday 8 hour schedule.
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.