Business Analyst

Andersen is hiring a Business Analyst for a project developing an end-to-end digital lending process and delivering a seamless, reliable customer experience.  
The customer is a well-established financial institution offering a broad range of banking and financial services to individuals and businesses. Its portfolio includes accounts, loans, payment solutions, savings, investments, insurance, and other financial products. The company combines an extensive service network with modern digital banking solutions and maintains a strong position in its domestic market, focusing on customer service, digitalization, and sustainable growth.  
The project is focused on designing and implementing an end-to-end cash loan process, covering the customer-facing application, backend APIs, workflow components, and integration with the core banking system. It aims to provide a seamless, reliable, and efficient digital lending experience.  
Responsibilities: 
• Analyzing the current lending process and designing the target end-to-end process. 
• Gathering requirements from product, lending, operations, risk, compliance, and IT stakeholders. 
• Defining customer and internal user journeys. 
• Documenting business rules, validations, approval and rejection scenarios, and exception paths. 
• Defining requirements for communication between frontend applications, backend APIs, workflow services, and core banking systems. 
• Supporting application and product parameterization. 
• Preparing user stories, process models, acceptance criteria, and functional specifications. 
• Performing end-to-end defect analysis across frontend, backend, integration, and core-system components. 
• Preparing test scenarios and supporting system integration testing and UAT. 
• Identifying opportunities for process optimization and automation. 
• Working as part of an existing or newly established Lending POD.  
Requirements: 
• Experience as a Business Analyst in banking or financial services for 4+ years. 
• Practical experience with lending products, such as consumer loans, cash loans, personal loans, or mortgages. 
• Experience participating in the development or significant enhancement of a banking product. 
• Understanding of the end-to-end lending lifecycle. 
• Experience with customer-facing digital applications and backend API integrations. 
• Understanding of how banking applications interact with core banking systems. 
• Experience with requirements analysis, process modelling, testing, and defect investigation. 
• Ability to prepare clear user stories, acceptance criteria, and functional specifications. 
• Understanding of REST APIs and system integrations. 
• Strong stakeholder management and communication skills. 
• Level of English – from Upper-Intermediate and above.  
Nice-to-haves: 
• Experience with application or product parameterization. 
• Experience with Camunda or another BPM/workflow platform. 
• Familiarity with BPMN. 
• Experience modernizing or decoupling processes from legacy banking systems.  
Reasons why this job would be interesting to you: 
• Andersen cooperates with such businesses as Samsung, Reuter Gruppe, T-Systems, TUI, Ryanair, Johnson & Johnson, etc. This project is just your beginning here – working with us means reliability and prospects. 
• We have been strengthening our expertise since 2007. During this time, we have formed an excellent BA & SA team with streamlined processes, which now consists of more than 200 qualified analysts. 
• We welcome specialists from every part of the world. 
• We give our employees an opportunity to attend and participate in the company’s BA meetups, as well as offer a compensation program for international professional certificates. 
• There are many different ways to grow and develop at our company. You can improve as a tech specialist or a resource manager, and all your activities will be decently rewarded. 
• You will have an opportunity to take on the role of a mentor and help a group of BA/SA beginners grow. 
• Our employees have access to Andersen Knowledge Base, where they can take courses in a variety of areas: the art of negotiation, PreSale & Discovery, Agile essentials, product ownership, microservice architecture, API design, SQL, AWS, GDPR, UX/UI, people management, and more.  
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