Business Analyst (Salesforce)

Location: 100% remote (UK & Ireland working hours) Salary: 160–170 PLN net/h Tasks • Act as the primary technology partner for Sales, Trade and Commercial leadership teams, translating business priorities into technology outcomes • Provide strategic guidance on technology decisions, risks, dependencies and investment trade‑offs • Maintain a forward‑looking commercial technology roadmap aligned to enterprise architecture and security standards • Identify opportunities to simplify landscapes, reduce shadow IT and improve operational resilience • Own end‑to‑end Salesforce and CRM operations including administration, configuration, governance and release readiness • Act as a single point of accountability for CRM change requests, enhancements, defects and UAT coordination • Ensure data accuracy, integrity and stability across Salesforce and integrated data platforms • Own the full lifecycle of critical local applications supporting Sales and Trade operations • Ensure application stability, vendor performance, risk mitigation, contract renewals and service continuity • Safeguard compliance with global architecture, security and governance standards • Act as UK&I commercial liaison into major enterprise programmes including CRM and Consumer Goods Cloud initiatives • Support design validation, integration mapping, data model alignment and business readiness activities • Lead commercial input into data migration, decommissioning and transition planning • Oversee Azure‑hosted integrations and components supporting CRM and local applications • Coordinate issue resolution, performance tuning and environment governance with infrastructure teams • Ensure scalability, resilience and security of commercial technology assets • Lead and prioritise the work of external CRM and data delivery partners • Provide direction, workload prioritisation and continuous improvement across commercial technology services • Ensure effective vendor governance and delivery assurance • Lead adoption of GenAI and Microsoft Copilot within Commercial teams • Act as an advisor on responsible AI usage aligned with enterprise governance • Oversee image recognition and advanced analytics solutions supporting field productivity and insights Requirements • Senior‑level IT Business Partnering or IT Service Ownership experience in a commercial or sales‑led environment • Strong CRM experience including Salesforce governance, release management and UAT • Experience in application lifecycle management and BAU service ownership • Proven stakeholder management skills at senior business leadership level • Experience managing vendors and third‑party delivery partners • Hands‑on experience with data, integration and cloud platforms, preferably Azure • Strong understanding of enterprise architecture, security and compliance standards • Experience supporting large‑scale CRM or commercial transformation programmes • Knowledge of data migration and legacy system decommissioning • Exposure to GenAI, Microsoft Copilot or digital enablement initiatives • Experience in consumer goods, retail or field‑force technology environments Offer • Multisport card • Private healthcare • Access to an e‑learning platform • Group life insuranceeng