Data Analyst

O projekcie: • Prestigious position at one of the world's largest banks • Stable, long-term projects • Competitive salary with a B2B contract • Hybrid work (6 days per month from the office in Cracow) • Personal growth and development opportunities with the possibility to rotate between projects • Referral program and company events • Convenient parking Wymagania: · Experience of data visualization tools and dashboard design. · Strong analytical and problem-solving skills, with the ability to make data-driven decisions. · Experience of working with tools like: o ServiceNow o Jira o GCP Looker Studio o SQL o Splunk · An automation focused mindset ideally with Python proficiency. · Strong communication and interpersonal skills, with the ability to articulate technical concepts to non-technical stakeholders. · Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe · Knowledge of Agile methodologies and project management frameworks. · Familiarity with emerging technologies and industry trends. Codzienne zadania: - Identify, gather, and integrate data from multiple sources including IT systems, service desks, monitoring tools, and customer experience platforms. - Define and maintain key metrics for tracking customer IT journeys and service performance. - Analyse user behaviour across IT services to identify trends, pain points, and optimization opportunities. - Translate data into clear, actionable recommendations for operational and strategic improvements. - Design and maintain dashboards that clearly communicate performance and experience metrics. - Present insights in a clear, compelling, and accessible way using data storytelling techniques - Support data-driven decision making across service improvement initiatives - Deliver the above while complying with HSBC governance & control frameworks - Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data