Expert IT Analyst
⚲ Warszawa
23 520 - 24 360 PLN netto (B2B)
Wymagania
- SQL
- BMC Helix
- digital workplace
- Self Service Portal
Opis stanowiska
Responsibilities:
• Own the end-to-end service architecture, workflows and integrations supporting the Self Service Portal ecosystem
• Analyse business needs and translate requirements into technical solutions
• Design, develop and maintain requestable services and automated workflows
• Design service questionnaires, approval flows and integrations
• Assess the impact of new requirements, service modifications and platform changes
• Troubleshoot complex service-related incidents and perform root cause analysis
• Collaborate with service owners, platform teams and stakeholders to deliver aligned solutions
• Create and maintain technical specifications, process documentation and operational procedures
• Support testing, deployments and continuous improvement initiatives
• Drive standardisation, automation and optimisation across the service catalogue
Requirements:
• Strong experience as an IT Analyst, System Analyst, Service Developer or similar role
• Hands-on experience with BMC Helix, Digital Workplace, Self Service Portal or comparable service management platforms
• Proven experience building and maintaining requestable services and automated workflows
• Good understanding of service architecture, integrations and enterprise application design
• Strong knowledge of databases and SQL
• Experience analysing incidents and resolving complex service-related issues
• Ability to understand the full lifecycle of a service, from requirements and design to implementation, modifications and operational support
• Strong documentation skills with the ability to produce clear technical and functional documentation
• Experience working in Agile environments
• Excellent stakeholder management and communication skills
• Proactive mindset with strong ownership and problem-solving capabilities
• Very good command of English, both spoken and written
Nice to have:
• Experience with APIs, Active Directory, IIQ or other identity and automation platforms
• Knowledge of IT Service Management processes
• Experience with enterprise workflow orchestration and service automation platforms
• Own the end-to-end service architecture, workflows and integrations supporting the Self Service Portal ecosystem
• Analyse business needs and translate requirements into technical solutions
• Design, develop and maintain requestable services and automated workflows
• Design service questionnaires, approval flows and integrations
• Assess the impact of new requirements, service modifications and platform changes
• Troubleshoot complex service-related incidents and perform root cause analysis
• Collaborate with service owners, platform teams and stakeholders to deliver aligned solutions
• Create and maintain technical specifications, process documentation and operational procedures
• Support testing, deployments and continuous improvement initiatives
• Drive standardisation, automation and optimisation across the service catalogue
Requirements:
• Strong experience as an IT Analyst, System Analyst, Service Developer or similar role
• Hands-on experience with BMC Helix, Digital Workplace, Self Service Portal or comparable service management platforms
• Proven experience building and maintaining requestable services and automated workflows
• Good understanding of service architecture, integrations and enterprise application design
• Strong knowledge of databases and SQL
• Experience analysing incidents and resolving complex service-related issues
• Ability to understand the full lifecycle of a service, from requirements and design to implementation, modifications and operational support
• Strong documentation skills with the ability to produce clear technical and functional documentation
• Experience working in Agile environments
• Excellent stakeholder management and communication skills
• Proactive mindset with strong ownership and problem-solving capabilities
• Very good command of English, both spoken and written
Nice to have:
• Experience with APIs, Active Directory, IIQ or other identity and automation platforms
• Knowledge of IT Service Management processes
• Experience with enterprise workflow orchestration and service automation platforms
🔍 Dekoder Ogłoszenia
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Own the end-to-end service architecture, workflows and integrations supporting the Self Service Portal ecosystem
Będziesz odpowiedzialny za wszystko związane z portalem samoobsługowym, od projektowania po utrzymanie, co może oznaczać dużą odpowiedzialność i szeroki zakres obowiązków.
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Analyse business needs and translate requirements into technical solutions
Oczekuje się od Ciebie nie tylko technicznego wykonania, ale także aktywnego udziału w definiowaniu problemów biznesowych i proponowaniu rozwiązań.
🟡
Design, develop and maintain requestable services and automated workflows
Będziesz tworzyć i utrzymywać usługi, które użytkownicy mogą zamawiać, oraz automatyzować procesy, co wymaga zarówno umiejętności projektowych, jak i programistycznych.
🔴
Troubleshoot complex service-related incidents and perform root cause analysis
Będziesz zajmować się rozwiązywaniem trudnych problemów technicznych i szukaniem ich pierwotnych przyczyn, co może wymagać dogłębnej analizy i cierpliwości.
🟡
Drive standardisation, automation and optimisation across the service catalogue
Będziesz aktywnie promować i wdrażać ujednolicone, zautomatyzowane i zoptymalizowane rozwiązania w całym katalogu usług, co może oznaczać potrzebę wprowadzania zmian i przekonywania innych.