Expert IT Analyst
⚲ Warszawa
20 160 - 25 200 PLN netto (B2B)
Wymagania
- BMC Helix
- digital workplace
- Self Service Portal
- SQL
Opis stanowiska
Rate: 150 pln/h net +VAT, B2B
Location: Hybrid (2-3 days per week in the office Warsaw)
Industry: Banking
Join a dynamic team responsible for building, enhancing, and operating a Self Service Portal, providing self-service capabilities for end users. As an Expert IT Analyst / Service Developer, you will analyze business needs, engage with end users and stakeholders, and drive the design, development, and continuous improvement of requestable and automated services. This role encompasses the overall service architecture and aims to deliver a top-tier digital user experience.
Main Responsibilities:
• Own the end-to-end overview of service architecture, workflows, and integrations supporting the Self Service Portal.
• Analyze, design, develop, and maintain requestable and automated services.
• Gather, challenge, and translate business requirements into technical solutions.
• Design service questionnaires, approval flows, workflows, and integrations.
• Assess the impact of new requirements, service modifications, and platform changes.
• Act as a key expert during service-related incidents by troubleshooting issues and conducting root cause analyses.
• Collaborate with service owners, platform teams, and stakeholders to ensure alignment with business and technical requirements.
• Create and maintain technical specifications, process documentation, and operational procedures.
• Support testing, deployments, and continuous improvement initiatives.
• Drive standardization, automation, and optimization across the service catalogue.
Key Requirements:
• Strong experience as an IT Analyst, System Analyst, Service Developer, or similar role.
• Hands-on experience with BMC Helix, Digital Workplace, Self Service Portal, or comparable service management platforms.
• Proven experience in building and maintaining requestable services and automated workflows.
• Good understanding of service architecture, integrations, and enterprise application design.
• Strong knowledge of databases and SQL.
• Experience analyzing incidents and resolving complex service-related issues.
• Comprehensive understanding of the full lifecycle of a service, from requirements to operational support.
• Strong documentation skills with the ability to create clear technical and functional documentation.
• Experience in Agile environments.
• Excellent stakeholder management and communication skills.
• Proactive mindset with strong ownership and problem-solving capabilities.
Nice to Have:
• Experience with APIs, Active Directory, IIQ, or other identity and automation platforms.
• Knowledge of IT Service Management processes.
• Experience with enterprise workflow orchestration and service automation platforms.
Other Details:
This position is based in Poland and requires proficiency in English. The engagement spans various aspects of IT Consulting Services, emphasizing the importance of innovation and improvement across service delivery.
Location: Hybrid (2-3 days per week in the office Warsaw)
Industry: Banking
Join a dynamic team responsible for building, enhancing, and operating a Self Service Portal, providing self-service capabilities for end users. As an Expert IT Analyst / Service Developer, you will analyze business needs, engage with end users and stakeholders, and drive the design, development, and continuous improvement of requestable and automated services. This role encompasses the overall service architecture and aims to deliver a top-tier digital user experience.
Main Responsibilities:
• Own the end-to-end overview of service architecture, workflows, and integrations supporting the Self Service Portal.
• Analyze, design, develop, and maintain requestable and automated services.
• Gather, challenge, and translate business requirements into technical solutions.
• Design service questionnaires, approval flows, workflows, and integrations.
• Assess the impact of new requirements, service modifications, and platform changes.
• Act as a key expert during service-related incidents by troubleshooting issues and conducting root cause analyses.
• Collaborate with service owners, platform teams, and stakeholders to ensure alignment with business and technical requirements.
• Create and maintain technical specifications, process documentation, and operational procedures.
• Support testing, deployments, and continuous improvement initiatives.
• Drive standardization, automation, and optimization across the service catalogue.
Key Requirements:
• Strong experience as an IT Analyst, System Analyst, Service Developer, or similar role.
• Hands-on experience with BMC Helix, Digital Workplace, Self Service Portal, or comparable service management platforms.
• Proven experience in building and maintaining requestable services and automated workflows.
• Good understanding of service architecture, integrations, and enterprise application design.
• Strong knowledge of databases and SQL.
• Experience analyzing incidents and resolving complex service-related issues.
• Comprehensive understanding of the full lifecycle of a service, from requirements to operational support.
• Strong documentation skills with the ability to create clear technical and functional documentation.
• Experience in Agile environments.
• Excellent stakeholder management and communication skills.
• Proactive mindset with strong ownership and problem-solving capabilities.
Nice to Have:
• Experience with APIs, Active Directory, IIQ, or other identity and automation platforms.
• Knowledge of IT Service Management processes.
• Experience with enterprise workflow orchestration and service automation platforms.
Other Details:
This position is based in Poland and requires proficiency in English. The engagement spans various aspects of IT Consulting Services, emphasizing the importance of innovation and improvement across service delivery.
🔍 Dekoder Ogłoszenia
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Expert IT Analyst
Może oznaczać zarówno doświadczonego specjalistę, jak i osobę, która ma być ekspertem w nowej, nieustalonej dziedzinie.
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dynamic team
Często oznacza szybkie tempo pracy, częste zmiany priorytetów i potencjalnie stresujące środowisko.
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continuous improvement
Może sugerować, że obecne rozwiązania nie są idealne i wymagają ciągłych modyfikacji, co może oznaczać niestabilność.
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Gather, challenge, and translate business requirements
Oznacza, że będziesz musiał nie tylko przyjmować wymagania, ale także aktywnie je kwestionować i przekształcać, co może być trudne w zależności od kultury firmy.
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Drive standardization
Może oznaczać narzucanie jednolitych rozwiązań, które nie zawsze są optymalne dla wszystkich zespołów lub projektów.