HRIS Operations Specialist
⚲ Pune
Do uzgodnienia
Wymagania
- Coordination
- Learning Management System (LMS)
- ITIL
- SAP
- Atlassian JIRA
- Incident management
- problem management
- IT governance
- Operations
- Service Level Agreement (SLA)
Opis stanowiska
Summary:
This role is primarily focused on managing global HR systems operations, ensuring seamless service delivery and efficient resolution of service requests.
Responsibilities:
• Coordinate global HRIS support (incidents, requests, enhancements).
• Ensure SLA adherence and maintain service quality.
• Manage and follow up with external AMS providers.
• Act as the main contact for escalations and service coordination.
• Ensure compliance with IT governance and operational processes.
• Validate operational readiness during Build-to-Run transitions.
• Communicate and report to stakeholders (HR, IT, leadership).
• Drive continuous improvement of service delivery and processes.
Must Haves:
• 5–8 years of experience in HRIS support or operations.
• Strong experience with SAP SuccessFactors (including LMS).
• Experience with ticketing tools (ServiceNow, Jira, etc.).
• Proven experience managing external providers / AMS.
• Exposure to global environments (multi-country stakeholders).
• Strong coordination, communication, and stakeholder management skills.
• Experience working in SLA-driven support models.
Nice to Have:
• Build-to-Run / hyper care experience.
• ITIL knowledge (incident/change/problem management).
• Familiarity with HR analytics or reporting tools.
Other Details:
• Category: Experience
• Detail: Service-oriented mindset with strong ownership of operations.
• Category: Approach
• Detail: High level of autonomy and accountability.
• Category: Methodology
• Detail: Structured and process-driven approach.
• Category: Skills
• Detail: Strong problem-solving skills and customer focus.
• Location: Pune
This role is primarily focused on managing global HR systems operations, ensuring seamless service delivery and efficient resolution of service requests.
Responsibilities:
• Coordinate global HRIS support (incidents, requests, enhancements).
• Ensure SLA adherence and maintain service quality.
• Manage and follow up with external AMS providers.
• Act as the main contact for escalations and service coordination.
• Ensure compliance with IT governance and operational processes.
• Validate operational readiness during Build-to-Run transitions.
• Communicate and report to stakeholders (HR, IT, leadership).
• Drive continuous improvement of service delivery and processes.
Must Haves:
• 5–8 years of experience in HRIS support or operations.
• Strong experience with SAP SuccessFactors (including LMS).
• Experience with ticketing tools (ServiceNow, Jira, etc.).
• Proven experience managing external providers / AMS.
• Exposure to global environments (multi-country stakeholders).
• Strong coordination, communication, and stakeholder management skills.
• Experience working in SLA-driven support models.
Nice to Have:
• Build-to-Run / hyper care experience.
• ITIL knowledge (incident/change/problem management).
• Familiarity with HR analytics or reporting tools.
Other Details:
• Category: Experience
• Detail: Service-oriented mindset with strong ownership of operations.
• Category: Approach
• Detail: High level of autonomy and accountability.
• Category: Methodology
• Detail: Structured and process-driven approach.
• Category: Skills
• Detail: Strong problem-solving skills and customer focus.
• Location: Pune
🔍 Dekoder Ogłoszenia
🔴
ensuring seamless service delivery and efficient resolution of service requests
Oznacza to, że systemy HR muszą działać bez zarzutu, a zgłoszenia użytkowników muszą być rozwiązywane szybko i skutecznie, co może wymagać pracy pod presją czasu.
🔴
Act as the main contact for escalations and service coordination
Będziesz osobą pierwszego kontaktu w przypadku problemów, co może oznaczać konieczność radzenia sobie z trudnymi sytuacjami i presją.
🔴
High level of autonomy and accountability
Oczekuje się, że będziesz samodzielnie podejmować decyzje i brać pełną odpowiedzialność za swoje działania, co może oznaczać brak ścisłego nadzoru.
🟡
Drive continuous improvement of service delivery and processes
Oznacza to, że będziesz odpowiedzialny za identyfikowanie i wdrażanie usprawnień, co może wymagać proaktywności i inicjatywy.
🟡
Manage and follow up with external AMS providers
Będziesz odpowiedzialny za nadzorowanie pracy zewnętrznych dostawców usług, co może wymagać umiejętności negocjacyjnych i zarządzania relacjami.