IT Product Owner

Mode: Remote Start: Beginning of May Contract: B2B (long-term project) Rate: negotiable, depending on candidate’s expectations Summary: The IT Product Owner will be responsible for managing the end-to-end product lifecycle for agent-driven customer journeys, ensuring alignment between business objectives and the technical delivery team. This role focuses on delivering value through effective product management and stakeholder engagement. Main Responsibilities: • End-to-end backlog management for agent-driven journeys, including sprint planning and acceptance criteria. • Designing customer journeys focused on campaigns, churn prevention, and onboarding recovery. • Collaborating with the engineering team to specify, test, and iterate on agent prompts and evaluation harnesses. • Defining success metrics for each customer journey and tracking performance against those KPIs. • Aligning stakeholders, including Marketing, Care, and Sales, with the IIT delivery squad on project priorities. • Maintaining the Agentforce feature roadmap and proposing new capabilities for improving outcomes. • Coordinating with relevant teams to ensure correct sequencing of deliveries based on dependencies. Key Requirements: • Experience in Agentforce product ownership and backlog management. • Proven ability in designing customer journey flows and UX specifications. • Experience defining KPIs and measuring success in product delivery. • Strong understanding of stakeholder needs and communication skills. • 3-5 years of relevant experience in Salesforce product ownership or functional consulting. Nice to Have: • Familiarity with churn prevention and onboarding recovery strategies. • Knowledge of B2B SaaS or adtech environments. • Experience working within Agile frameworks.