Junior Documents Administrator
⚲ Kraków, Podgórze
Do uzgodnienia
Opis stanowiska
Nasze wymagania:
Proficiency in MS Office
Ability to measure, review and improve claims team performance
Very high attention to details
Ability to analyze data and check its accuracy
Good numerical skills
Ability to identify and respond to risks
Strong ability to think creatively
English level – at least B2+
University degree or equivalent (ideally specialization in accounting / economics/finance/administration)
Mile widziane:
Experience in claim or administration
O projekcie:
We are looking for junior candidates who would like to develop their career in a global enviroment. This role is a hybrid model of work from our Cracow office.
Zakres obowiązków:
Processes the notification and conducts subsequent advice, collection and settlement.
Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.
Identifying areas of the risk in daily operations and assessing their risk impact. Escalating any issues appropriately to the team manager and/or business leader.
Acting as an escalation point for process, products related issues driven by daily operations.
Focusing on problem solving in difficult cases and escalation situations.
Proficiency in MS Office
Ability to measure, review and improve claims team performance
Very high attention to details
Ability to analyze data and check its accuracy
Good numerical skills
Ability to identify and respond to risks
Strong ability to think creatively
English level – at least B2+
University degree or equivalent (ideally specialization in accounting / economics/finance/administration)
Mile widziane:
Experience in claim or administration
O projekcie:
We are looking for junior candidates who would like to develop their career in a global enviroment. This role is a hybrid model of work from our Cracow office.
Zakres obowiązków:
Processes the notification and conducts subsequent advice, collection and settlement.
Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.
Identifying areas of the risk in daily operations and assessing their risk impact. Escalating any issues appropriately to the team manager and/or business leader.
Acting as an escalation point for process, products related issues driven by daily operations.
Focusing on problem solving in difficult cases and escalation situations.
🔍 Dekoder Ogłoszenia
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Ability to measure, review and improve claims team performance
Oczekuje się, że będziesz analizować i oceniać pracę innych, co może wykraczać poza typowe obowiązki na stanowisku juniorskim.
🔴
Very high attention to details
Praca będzie wymagała bardzo skrupulatnego podejścia do zadań, co może oznaczać powtarzalność i brak kreatywności.
🔴
Strong ability to think creatively
Może być sprzeczne z 'Very high attention to details', sugerując potrzebę rozwiązywania problemów w niekonwencjonalny sposób, co jest rzadkie na stanowisku juniorskim.
🔴
Processes the notification and conducts subsequent advice, collection and settlement.
Zakres obowiązków sugeruje samodzielne prowadzenie procesów od początku do końca, co może być zbyt szerokie dla stanowiska juniorskiego.
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Acting as an escalation point for process, products related issues driven by daily operations.
Oczekuje się, że będziesz rozwiązywać problemy i eskalować je dalej, co sugeruje większą odpowiedzialność niż typowo dla stanowiska juniorskiego.