Junior Global IT Service Desk Analyst - German Speaker
B. Braun Business Services Poland Sp. z o.o.
⚲ Poznań, Stare Miasto
6 100–8 000 zł brutto / mies.
Opis stanowiska
Nasze wymagania:
Educational degree/certificate in an information technology related field will be a plus
Ability to analyze hardware and/or software problems
Knowledge of computer systems, hardware, software and peripheral equipment
Basic network skills
Good verbal and written communication skills in English (B2 – upper intermediate)
Very good verbal and written communication skills in German (C1 – Advanced)
Ability and desire to keep up with changing and emerging technologies that affect the business
Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically
Strong problem solving and analytical skills
Flexibility to work in shifts and on weekends as needed
O projekcie:
You’re an important part of our future. Hopefully, we're also a part of yours! Within the B. Braun Group, the “Global Support Team” is looking for a new team member for the position of “Junior Global IT Service Desk Analyst” for the IT Competence Center in Nowy Tomyśl or Poznań, Poland.
Zakres obowiązków:
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Oferujemy:
What we offer: Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company
Educational degree/certificate in an information technology related field will be a plus
Ability to analyze hardware and/or software problems
Knowledge of computer systems, hardware, software and peripheral equipment
Basic network skills
Good verbal and written communication skills in English (B2 – upper intermediate)
Very good verbal and written communication skills in German (C1 – Advanced)
Ability and desire to keep up with changing and emerging technologies that affect the business
Excellent verbal and written communication skills with ability to communicate effectively over the phone and electronically
Strong problem solving and analytical skills
Flexibility to work in shifts and on weekends as needed
O projekcie:
You’re an important part of our future. Hopefully, we're also a part of yours! Within the B. Braun Group, the “Global Support Team” is looking for a new team member for the position of “Junior Global IT Service Desk Analyst” for the IT Competence Center in Nowy Tomyśl or Poznań, Poland.
Zakres obowiązków:
Respond to incoming calls and web submissions for assistance from and users experiencing technical issues
Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems and resolutions (i.e. software, hardware and client specific applications)
Fulfill Service Requests from end users according to defined procedures
Document client issues in our call tracking system
Provide friendly, courteous, and quality communication to all end users throughout the support process
Grow professionally through on-going training activities and continued learning
Collaborate with organization counterparts and department team members to share knowledge and expertise
Identify optimization potential to continuously increase customer satisfaction and Service Desk quality
Oferujemy:
What we offer: Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company
🔍 Dekoder Ogłoszenia
🟡
Educational degree/certificate in an information technology related field will be a plus
Wykształcenie kierunkowe nie jest wymagane, ale może pomóc w procesie rekrutacji.
🔴
Ability and desire to keep up with changing and emerging technologies that affect the business
Oczekuje się ciągłego uczenia się i adaptacji do nowych technologii, co może oznaczać konieczność samodzielnego zdobywania wiedzy.
🔴
Flexibility to work in shifts and on weekends as needed
Praca może wymagać pracy w niestandardowych godzinach, w tym w weekendy i święta.
🟢
You’re an important part of our future. Hopefully, we're also a part of yours!
Jest to standardowy, marketingowy zwrot mający na celu budowanie pozytywnego wizerunku firmy i zaangażowania pracownika.
🟡
Provide friendly, courteous, and quality c
Fragment jest niekompletny, ale sugeruje, że oczekiwana jest wysoka jakość obsługi klienta i pozytywne nastawienie.