OTC Analyst
⚲ Kraków
Do uzgodnienia
Wymagania
- OTC
- Collections Management
- Financial Reporting
- Accounting
Opis stanowiska
Your Role: As an OTC Analyst, your daily work will be related to:
• Collections Management
• Resolving customer financial inquiries professionally and efficiently
• Managing due and overdue balances through Collections Workflow tools
• Engaging with customers via phone, email, and other communication channels
• Addressing and resolving discrepancies (Quantity, Price, Warranty, Customer, Freight, etc.)
• Financial Reporting & Documentation
• Preparing and distributing customer account statements
• Generating timely reports including Past Due reports and Forecasts
• Creating and maintaining comprehensive desktop procedures
• Process Improvement & Collaboration
• Identifying opportunities for continuous process improvement
• Contributing to project teams as needed
• Escalating and following up on issues through appropriate channels
• Ensuring Key Performance Indicators are met and service excellence is maintained
• Collaborating effectively with other Versigent departments
• Participating in scheduled conference calls
Your Background:
• Bachelor's degree in Finance, Accounting, or related field
• Minimum 2 years of relevant work experience
• Proficient knowledge of SAP systems
• Fluent English communication skills (both written and verbal); additional language proficiency is advantageous
• Advanced Excel skills
• Strong analytical abilities and excellent communication skills
Why join us?
• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
Your Benefits at Aptiv:
• Private health care (Signal Iduna) and Life insurance for you and your beloved ones
• Well-Being Program that includes regular webinars, workshops, and networking events
• Hybrid work (min. 47 days/yr of remote work, flexible working hours)
• Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary)
• Access to sports groups and Multisport card
• Collections Management
• Resolving customer financial inquiries professionally and efficiently
• Managing due and overdue balances through Collections Workflow tools
• Engaging with customers via phone, email, and other communication channels
• Addressing and resolving discrepancies (Quantity, Price, Warranty, Customer, Freight, etc.)
• Financial Reporting & Documentation
• Preparing and distributing customer account statements
• Generating timely reports including Past Due reports and Forecasts
• Creating and maintaining comprehensive desktop procedures
• Process Improvement & Collaboration
• Identifying opportunities for continuous process improvement
• Contributing to project teams as needed
• Escalating and following up on issues through appropriate channels
• Ensuring Key Performance Indicators are met and service excellence is maintained
• Collaborating effectively with other Versigent departments
• Participating in scheduled conference calls
Your Background:
• Bachelor's degree in Finance, Accounting, or related field
• Minimum 2 years of relevant work experience
• Proficient knowledge of SAP systems
• Fluent English communication skills (both written and verbal); additional language proficiency is advantageous
• Advanced Excel skills
• Strong analytical abilities and excellent communication skills
Why join us?
• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.
Your Benefits at Aptiv:
• Private health care (Signal Iduna) and Life insurance for you and your beloved ones
• Well-Being Program that includes regular webinars, workshops, and networking events
• Hybrid work (min. 47 days/yr of remote work, flexible working hours)
• Employee Pension Plan paid by the employer (you get + 3,5% on each gross salary)
• Access to sports groups and Multisport card
🔍 Dekoder Ogłoszenia
🔴
Resolving customer financial inquiries professionally and efficiently
Będziesz głównie zajmować się rozwiązywaniem problemów finansowych klientów, co może oznaczać dużo pracy z reklamacjami i trudnymi sytuacjami.
🔴
Managing due and overdue balances through Collections Workflow tools
Twoim głównym zadaniem będzie odzyskiwanie należności, co może wiązać się z presją na wyniki i koniecznością częstego kontaktu z klientami w celu windykacji.
🔴
Identifying opportunities for continuous process improvement
Oczekuje się, że będziesz aktywnie szukać sposobów na usprawnienie istniejących procesów, co może oznaczać dodatkowe obowiązki wykraczające poza rutynowe zadania.
🟡
Contributing to project teams as needed
Możesz być angażowany w różne projekty, co może oznaczać zmienność zadań i konieczność szybkiego adaptowania się do nowych wyzwań.
🔴
Ensuring Key Performance Indicators are met and service excellence is maintained
Twoja praca będzie oceniana pod kątem osiągania konkretnych wskaźników efektywności, co może generować presję na wyniki.