Quality Analyst with Russian and Ukrainian

Nasze wymagania: Proficiency in Russian and Ukrainian language and English at B2 level (essential) Fluency in another European language is a significant advantage At least 1 year of experience in customer service, compliance or quality monitoring Prior experience as a customer care QA and/or familiarity with digital marketing tools and platforms Knowledge of quality improvement tools and cultural awareness across European countries Good knowledge of MS Excel and/or Google Sheets Bachelor’s degree in any relevant field Google Ads experience – mandatory Zakres obowiązków: Monitor and evaluate calls, emails and chat interactions to ensure alignment with our quality standards Develop and implement customer quality evaluations across European markets, providing feedback and reporting to the Team Lead Foster a culture of exceeding customer satisfaction goals by identifying areas for improvement and collaborating with teams to drive results Support the continuous improvement of our processes, ensuring qualitative and quantitative KPIs are met Oferujemy: Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria) Premium medical services for employees and family members (Lux med) Life & Disability Insurance for employees and family members (Generali) Profitable Capital pension Plan (PPK) up to 4% of employer contribution Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc Co-financing for glasses Access to internal and external learning platforms (i.e. Udemy, WiLearn, HMM, FutureSkills) Employee Assistance Program and Fit app for wellbeing Employee Referral bonuses Relocation assistance: accommodation, travel, and other covered expenses Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements) Famous annual company integration event for employees & families combined with CSR impact – Spirit of Wipro Run Integration and cultural events for employees Performance based Reward and recognition programs