Technical Support Engineer (m/f)
HANSHOW POLAND SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
⚲ Warszawa
Do uzgodnienia
Wymagania
- Restful API
- SQL
- RF
Opis stanowiska
Nasze wymagania:
Bachelor’s degree or above in IT, telecommunications or networks, knowledge of wireless communication and the Retail sector would be a plus.
Fluent in Polish and English, Chinese is a plus.
Familiar with Linux, system integration and basic network architecture.
Familiar with database, cloud and IoT technology.
Ideally with basic knowledge of Restful API, SQL, RF.
Experience of project related to Wireless Communication is preferred.
Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours.
Zakres obowiązków:
Be responsible for local projects technical support, which may include hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL templates design, training etc.
Work with R&D team to provide accurate, timely, and quality responses to technical innovation or customization requests.
Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure.
Establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems.
Regularly summarize customer complaints and technical experience, contributing to knowledge management (SOP, guidelines, etc.), Learning & Sharing.
Oferujemy:
Competitive salary in the relevant industry.
Promising and sustainable self-development and prospects.
Wide technical and modern environment with interesting challenges.
Professional environment with an open communication culture.
Bachelor’s degree or above in IT, telecommunications or networks, knowledge of wireless communication and the Retail sector would be a plus.
Fluent in Polish and English, Chinese is a plus.
Familiar with Linux, system integration and basic network architecture.
Familiar with database, cloud and IoT technology.
Ideally with basic knowledge of Restful API, SQL, RF.
Experience of project related to Wireless Communication is preferred.
Self-motivated and have a “can-do” attitude, able to work under pressure and with flexible hours.
Zakres obowiązków:
Be responsible for local projects technical support, which may include hardware and software installation, system deployment, maintenance, upgrading, emergency handling, troubleshooting, debugging, ESL templates design, training etc.
Work with R&D team to provide accurate, timely, and quality responses to technical innovation or customization requests.
Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure.
Establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems.
Regularly summarize customer complaints and technical experience, contributing to knowledge management (SOP, guidelines, etc.), Learning & Sharing.
Oferujemy:
Competitive salary in the relevant industry.
Promising and sustainable self-development and prospects.
Wide technical and modern environment with interesting challenges.
Professional environment with an open communication culture.
🔍 Dekoder Ogłoszenia
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flexible hours
Może oznaczać konieczność pracy poza standardowymi godzinami, w tym wieczorami i weekendami, bez dodatkowego wynagrodzenia.
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work under pressure
Oczekuje się, że będziesz efektywnie pracować w stresujących sytuacjach i przy napiętych terminach.
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knowledge of wireless communication and the Retail sector would be a plus
Chociaż nie jest to wymagane, znajomość tych obszarów może być kluczowa dla codziennej pracy i rozwoju.
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Promising and sustainable self-development and prospects
Może oznaczać ograniczoną ścieżkę kariery lub brak jasno zdefiniowanych możliwości rozwoju.
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Wide technical and modern
To bardzo ogólne stwierdzenie, które nie precyzuje, jakie konkretne technologie lub narzędzia są używane.