Application Manager

ABOUT COMPANY A specialist in identity, secure transactions, and digital services, IN Groupe is the global leader in secure identity and trust services. Every day, our 4,000 employees across 40 countries work to ensure that everyone has access to a reliable and secure identity, both in the physical and digital worlds. With our solutions and our international network of 10 R&D centers, we support governments and businesses in more than 130 countries. Joining IN Groupe means helping to shape the future of the identity and secure transaction market. Become part of our international teams — driven by innovation and proud to design solutions that make life easier and protect personal data for millions of people around the world. ABOUT THE TEAM You’ll join the Operational Excellence team, a group of experienced and highly committed professionals responsible for ensuring the reliability, compliance, and operational performance of IN Groupe’s solutions. The team is composed of Operations Managers, Reporting Specialists, working together to maintain a stable, secure, and well-governed service environment. The team has a strong focus on service quality, risk management, regulatory compliance, and data-driven decision-making. Working closely with technical, business, and governance stakeholders, Operational Excellence supports day-to-day operations, manages operational risks, ensures transparency through structured reporting, and drives continuous process improvement. Together, we ensure that IN Groupe operates as a trusted, resilient, and compliant digital identity provider. ABOUT THE ROLE As an IT Operations Manager, you will be a key member of the Operational Excellence (OE) team within the broader Service Operations Denmark (SODK) department. In this role, you will be responsible for ensuring contractual compliance, driving operational excellence, and maintaining high levels of customer satisfaction. You will play a central role in optimizing operational processes, strengthening the organization’s security posture, and ensuring compliance with regulatory and contractual requirements. By proactively managing risks, capacity, and service performance, you will help ensure the stability and scalability of critical digital identity services. A customer-focused mindset and the ability to address complex operational challenges are essential to succeeding in this role. MAIN RESPONSABILITIES • Take ownership of contractual obligations, ensuring compliance and high customer satisfaction • Collaborate with cross-functional teams to improve operational efficiency and service delivery • Oversee security testing, vulnerability management, and disaster recovery planning • Drive capacity planning and scalability initiatives to optimize resource utilization • Develop and maintain reporting systems to support internal decision-making and customer reporting • Identify security vulnerabilities and lead risk mitigation activities • Proactively address complex operational and technical challenges • Build and maintain strong customer relationships through clear communication and service excellence • Demonstrate high motivation, commitment, and ownership for operational outcomes • Drive continuous improvement initiatives to enhance service quality and operational performance REQUIREMENTS • Proven experience in IT or service operations management, with a strong focus on security, compliance, and service delivery • Solid technical understanding of penetration testing, segmentation testing, vulnerability assessments, and disaster recovery planning • Experience with capacity management, availability management, and problem resolution in complex environments • Strong stakeholder management skills, with the ability to communicate effectively at multiple levels • Excellent problem-solving skills and a proactive, structured mindset • Familiarity with ISO standards (e.g. ISO 27001, ISO 22301) and the ITIL framework BENEFITS OF JOINING IN GROUPE/ AVANTAGES A REJOINDRE IN GROUPE ✨ What you’ll get (beyond the job itself) Most important: employment based on an employment contract At IN Groupe, we build secure identities and digital trust for millions of people worldwide - but we also make sure our teams feel secure, supported, and inspired every day. Here’s what that means in practice: 🧑‍⚕️ Your health & security come first • Private medical care (Medicover) - base package fully covered for you, with the option to include your loved ones • Group life insurance - base package fully financed by the company • Access to a benefits cafeteria - flexible and not limited to sports or culture 🧠 Grow your skills. Shape your path. • Annual development budget (2000 PLN) - use it for conferences, books, or training that actually supports your work • Access to IN Academy - our global learning platform co-created by employees across the group • English classes during working hours 🏋️ Stay active, your way • Multisport card (60% co-financed) with multiple package options • Possibility to include family members - kids, students, and seniors 🏢 Work comfortably - in a way that suits you • Hybrid model - 2-3 days from the office • Free parking • Office stocked with coffee, fresh fruit, and snacks 🤝 A team you actually want to spend time with • We’re a growing, 40-person team in Poland - small enough to know each other, big enough to make an impact. • Regular team integrations and meetups • Monthly “Coffee Talks” - project updates, knowledge sharing, and good food • Internal tech & topic meetups with invited speakers (you help choose the topics) 🎲 More than just work • Ping-pong tournaments, board game sessions, and informal hangouts • Community team - join it and have a real influence on company initiatives, events, and workplace experience 🌍 Work that matters • You’ll be part of a global organization with a unique legacy (Imprimerie Nationale) and a clear mission: to protect identities and secure digital interactions for millions of people worldwide. 💡 Why it’s different here • We combine the stability and scale of an international group with the atmosphere of a close-knit team in Poland. • You’re not just joining a company - you’re helping build how trust works in the digital world.